Get matched with top patio cover pros in Bent Mountain, VA

"It all started out well after purchase of the initial Angie's list deal.  We promptly agreed on a date and a gentlemen came to measure and start the paperwork. Install date was set for 11/5/15. On 11/4, I was called about setting an install date.  My response was I already had one for the next day. Long story short, the company did not bother to tell me they had cancelled my appointment, they just acted like I never had one.  It was as though one side of the business did not know what the other side was doing. Since I made arrangements to be home on the 5th, I was not happy.  We finally settled on the 12th and the installation went smoothly enough.  However after completion, I noticed the installers had broken a piece of moulding in front of the patio door.  I know they realized they cracked it because they used clear caulk as a fix. I called the company and they said they would replace.  As of 11/30, the moulding still has not been replaced even though I was told the installer was picking up molding on 11/17.
I will say the person who came to measure and the lady who did the follow-up calling were professional. However, I can't say the same for the install side. The contact person was nice enough but he did not contact me to say the install was cancelled and to me it's taking way too long to replace the molding the installers broke.  I view it as a lack of integrity to cover up breaking the piece and not bothering to say anything to me.  The patio door is beautiful and I had planned to purchase a front door from them but have changed my mind.
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"Mr. Turner returned my call and made an appointment to come by within a day.  He was punctual and seemed very thorough and professional during the walk through to get measurements needed for the estimate. However the ballpark figures he quoted for exterior painting of the house and replacement of the deck (while we were talking )were way above the estimates I received from 2 other companies who came by a week later .  After I had already decided to go with another company, he called to say he had an estimate ready.  I didn't ask for the figures; I thanked him and told him I had decided to go with another company."

K Squared Solutions is committed to excellence every aspect of our business. We uphold a standard of integrity bound by fairness, honesty and responsibility in all of our jobs. We are a locally owned and operated business with more than 15 years of experience serving Vinton, VA and surrounding areas. There is no job too big, or too small for our team. Call today and let us put our experience to work for you! \n

"Shawn promise to demolition- remove and replace damage woods, after searching for any possible problems"

With several years experience, Hamden Services, LLC, works hard to bring each customer the best possible service and quality available. We look forward to working with you on your next project. We welcome your questions and thank you for your interest. Call today!