Pink Ladies LLC cleaning services

This company is extremely professional. They show up on time, love everything spotless and clean. They have such a great attitude and wonderful work ethic. I was told to use this service by many friends, and they were correct. I will use this cleaning service every two weeks for my home. I am very pleased. they cleaned all three floors, and my hardwoods were beautiful. there is not another service like this one, they are awesome.

Pink Ladies were supposed to take over cleaning my house because the owner, Tina, purchase my old cleaning person’s accounts when she was leaving the business. I was told by the manager of Pink Ladies, Sharon, that my old price wasn’t going to change when Pink Ladies took over my cleaning and I would be getting the same services (or better) that I did with my old company. The first visit, two ladies showed up to see my home and did a walk through to see what I wanted done biweekly. They were supposed to clean the entire house that day as well, after we did the walk through. The two ladies that came to my house were very nice and respectful. I left the payment of $120 on the counter for them. My husband and I had an appointment, so we left shortly after I was finished with the walk through. I wasn’t worried about them stealing anything because I have surveillance cameras inside and outside of my home and I knew I would inspect their cleaning job when I got home. The ladies left about 10 mins after my husband and I left. They were at my home approximately an hour, which 30 mins of that was the walk through showing them what I expected to be done biweekly. When I texted the manager Sharon to ask why they didn’t finish cleaning my home and asked if they were coming back, she said that they had to leave because the had another appointment to get to. They never told me they didn’t complete the job, they acted as if they finished cleaning the entire house and took the entire payment, for 30 mins of work! The owner of the company, Tina, called me and left a few voicemails, which I declined her calls because I texted her several times and told her that I didn’t want to speak with her, that I wanted to text with her so I could keep a record of what she said. She never returned any of my texts. She said in one of her voicemails “we were there an hour and a half and you had two girls and I charge $95 an hour.” I’m sorry, but don’t tell me you are keeping the prices the same, tell me you are cleaning my entire house, only “work” for 30 mins and take the entire payment. As I told the manager and the owner of the company, this was the first time they came to clean my house. This should have been their best cleaning, to show me what they are made of, not to take my money and run. The owner refuses to return my money. The office manager, Sharon, agreed with me in text messages that them leaving without telling me they hadn’t finished wasn’t the right thing to do, and they would make it right. That isn’t the case. This was very dishonest in my book.

Despite the fact we were a distance away at Smith Mountain Lake, Tina came out and scoped out the work to be done and what our expectations were. We had a good understanding of what she was going to do and a comfort level it would be done well . When we returned we were well pleased with how we found our place. She and her crew did an excellent job. She did have some questions for us while she was cleaning and she called us because she wanted to do the best she could. She is a very pleasant and hard working person.