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I had them come over to check our A/C which had gone out. I had used these guys for a service before and they saved me a bunch of money, so I thought I'd give them a chance again. The technician came out and did a good job diagnosing a bad motor. He then band-aided it so it would work for the night. He said he'd be back between 8-10 the next day. I waited until 10:30 and called them. They said he was running late and would be there between 11-12. I told them to just cancel the service. My time is valuable and now I have to catch up at work. No call and no heads up that they weren't going to be there takes them off my list.

The technician had talked me into a $650 motor. I looked on line and can buy something similar for MUCH less, so I guess I'm grateful they gave me a chance to dump them.

He also talked me into a maintenance schedule for $16/month. Hopefully I can get out of that one since they never did anything except reconnect a wire. I'm sure I'll still have to pay out the wazoo for that..

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"I am not one to leave positive reviews. I expect to receive the best product and best service, as a given, when I make any purchase. My recent water softener system purchase and experience with Patrick, cannot go without me sharing my comments. I am skeptical by nature, and very distrusting of businesses that sell home products / appliances etc. When I decided, after several years of not having Soft Water, to look into the latest technology on the market – I did some real homework. Due to the very positive reviews of Crusader Water of Utah, and the quality of their systems, I reached out to them, and was put into contact with Patrick. Patrick was very professional, very knowledgeable and very matter of fact. To my surprise, he was not the “car salesman” of water softeners that I was expecting. He was not pushy whatsoever. Patrick offered to make a home visit and evaluate the overall water condition of my house. Ok, and here it begins! I instantly felt the suspicions of the “what will it take to put you into this water softener today…” tactics now in play……but I was also very interested in knowing what the condition of my water actually was, and what options were available. It was an absolutely no cost, no strings attached visit – what did I have to lose? - so I accepted. When Patrick arrived, he very thoroughly explained what he was going to test and test for, how he was going to conduct those tests, what the results of the tests were going to show, and what those results meant. He explained all of this prior to even performing the tests. That brought down my “shields” a little bit! He then went on to describe the tests, and the testing equipment he would be using. It was all very open. No magic or sleight of hand – just real scientific testing. As he prepared to perform the tests, he again, detailed what the procedures were testing for and again, what the results would mean. So much information the first time, it was nice to have a refresher explanation. Patrick then asked me to participate in conducting the tests. Hands on huh?...... shields are dropping even more! The tests….and the test results were extremely eye opening! Patrick then explained what everything meant, and how it affected my daily life and activities (e.g. showers, personal cleanliness, washing clothes, washing dishes etc.). He showed me what Crusader Water of Utah has to offer, what each option consisted of, what the services and warrantees for each option were and of course, the costs associated. They were all very good options, with high quality equipment. He did not try to push the most expensive system on me…. in fact, based off the conversations we had had, he was recommending a middle of the road option. (I went for the Best Option though!!). We scheduled an Install Date, and much to my surprise, Patrick himself showed up to do the installation. (BTW – he was there at the exact time that we had scheduled!). Patrick spent a good part of the afternoon (much longer than I think he or his company probably anticipated it would take) installing the system – but, the reason it took longer, was because Patrick pointed out some deficiencies in my old home’s tubing and drain system, and corrected and improved them for me…..for no additional costs. What???!!! who does that anymore???!!! I have now had my new water softener system in and operating for over a month. It is absolutely AMAZING….and the changes Patrick said I would notice…. I Definitely Notice….and I LOVE IT!!! Patrick also made a second home visit, and of course, at no additional cost – to see if I was satisfied, but more so to again perform the same tests on the condition my home’s water now. The changes were absolute PROOF POSITIVE. This is not a gimmick, this was not “car salesmanship,” this is an amazing system and has already made a huge improvement in my day-to-day life! I want to thank Crusader Water of Utah, but mostly, I’d like to sincerely thank Patrick – for his absolute honesty, integrity and quality product and customer service. It is obvious that they believe in (and stand behind) their water softener products and take great pride in their outstanding customer service. Thank you for changing my life……and for changing my belief that there are no companies out there anymore that offer a great product with phenomenal customer service, and who care about their customers. You have proven me wrong (and I am thankful for that!!) Patrick, feel free to share my contact information with any customer that is not sure about all this. I would love the opportunity to share my experience with them personally and tell them how my quality of live and daily living is so much better now!!"

"The whole process was amazing! Jeff was very professional and educated me very well on my area and water and what system I needed for my situation and then just a couple of days later they came over and installed it quickly and I was good to go. Great company, great people, great price, and I would recommend them to anyone needing a water softener or reverse osmosis water filtration system."

"This was a super smooth and seamless process. My husband called and requested an appointment under my name and phone number. I was received prompt email and text message reminders, and the service tech was actually able to meet earlier than the original time (with advance discussion by phone). Once the service tech was on his way, I received a text from the office with a photo of who to expect. After reviewing the basement and kitchen, Poncho was able to provide a quote and asked if I was free for him to go out and purchase supplies and install the gas line that day. He was professional, kind, and efficient. I couldn't be more pleased with how convenient and easy this was and I'm looking forward to working with this business again."

"Went well. A little bit of misunderstanding at first, but Gerardo was quick with fixing it."

"The process was quick and easy. The water softener went in with no modifications needed to the space it was going into. The tankless water heater is amazing ! Jerik, the installer made sure that first of all it was sized right for my home. Secondly he explained the difference between the old water heater and the tankless. the efficiency that I would see and how it would make a difference in my monthly gas bill. Any questions that I have run across Jerik has followed up with me in a timely manner. I would happily recommend this company."

"They had to Jack hammer part of bathroom floor at the tub to access drain. The entire drain system was encased in 8 inches of concrete. They removed concrete and installed all new drainage system. Did the job fast and clean. Wore booties on their shoes. Very professional."

"It was great. Everybody on the company was outstanding."

"The job went exceedingly well. Excellent professionalism and courtesy with an array of knowledge. I would recommend this company to anyone who would like to get work done the right way."

"Sven did a professional job installing a bathroom fan, would hire him again to use for more projects!"