Get matched with top tub and shower conversion pros in Millcreek, UT

"I would like to preface this review with two things: 1. 5 star offers a discount on their work if you leave a good review, be weary of what you read on here. 2. We have had this company complete both a kitchen and a bath remodel. The issues I will bring up were consistent with both of these jobs. During both of our remodels, the biggest complaints I had were communication and quality. Two big components that a company should really pride themselves on if they cared about their customer base. Communication for our projects failed at almost every step of the way. The conversations had between us and the salesman were great, and then almost every single interaction that was not only had between us and the company but the company within themselves was comically poor. Some examples include: 1. Being told we would have a project manager come to our house prior to the project to check out our attic for structural questions (no one ever came before they started knocking down walls) 2. There were days workers would show up when we didn't know they were coming and not show up on days we were told they were supposed to be there. Not to mention the tile workers who had their truck parked outside our house from 8-5 but stayed in there late and left early to smoke. 3. Several unanswered/not returned calls and texts from the project managers. The only time the office reached out to tell us about something? When the bill was "due" even though our project wasn't complete yet. 4. Our salesman saying a project would take 3 weeks when in reality, it's been 3.5 months and there are still issues. 5. Anytime we asked the current workers what the plan was for the next day or really anything, they NEVER knew. They didn't know who was going to be working, they didn't know when, and they didn't know on what. 6. Several of the workers telling us point blank that their fellow workers screwed up and did things wrong. Good thing we caught it I guess? 7. Tile was about to be installed until I noticed it was not the right time, and the workers had no idea and they didn't know what tile they were actually supposed to put down or in what pattern. Then tile had to be ordered, delaying us even further. 8. The list goes on and on. It's as though no one in the company ever talks to each other, or their customer, and we're left trying to put the pieces together. Secondly, their quality of work is not worth what you pay, not even close. There has not been a single thing that they've done that we haven't had to ask them to fix or redo. This adds time to the project, financial strain on us as customers, and not to mention the stress of constantly acting as a project manager. We have had MAJOR things need to be redone (I'm talking walls needing to be taken apart and rebuilt, cabinet and ceiling painting, relocating outlets, and an ENTIRE SHOWER FLOOR), as well as other things (paint chipped walls, bad putty jobs, grout crumbling, paint splattered inside and outside the house and on and on) and all of it was because no one from their team cares enough to do it right the first time. The pictures I will include show *finished* products that they think are appropriate to leave as a job well done. Not only that, but just this last time when pointing out that the glass they had "special ordered" was actually measured wrong and therefore our shower door is crooked, I was told that my "OCD will just have to live with it." This company is not worth your time or effort. I would never recommend them to anyone."

"Terrible company. Never met deadlines provided so many excuses. Poor communication and response time on questions. Had to redo work multiple times. Already having warranty issues and they don’t respond. Would not recommend this company to my enemy."

"Dusty is the best contractor I have ever worked with-EVER! We have used Elite Mountain Homes multiple times, including: a complete home gut, rebuild, including the addition of an entire second floor, a mudroom and, most recently, a custom silo build. Dusty isn’t a contractor-he’s an artist! He leans into creativity, re-purposes materials, offers affordable solutions and creates the most beautiful masterpieces. He communicates clearly and-wait for it-timely. He delivers on his promises and autographs his work with quality."

"Quick and efficient work, and for a very good price."

"Very professional and exquisite work. I highly recommend."

"They were great! Very responsive, quick workers, the floor looked perfect. No complaints!"

"Our experience with Forge Contracting was marked by high integrity, good quality, and high value work. I wanted to acknowledge the satisfaction on our remodel. I must give a 100% satisfied mark as you not only finished the job early and under budget, but with great sub-contractors and excellent workmanship. The job was done very efficiently and timely. I would recommend Forge Contracting to anyone and will welcome any calls or references."

"What's special about Marin Mettler as a contractor is that he is very honest and detailed in his labor to make sure it is done right by him and meets what the homeowner needs. I would recommend him to anyone needing quality support."