
Serving Kamas, UT and surrounding areas
Approved
In business since 1998
Free estimates
Emergency services offered
"I hired the company after being sold and promised a floor and baseboards of better quality than I had. While the product quality met expectations, installation was a problem. First, the salesman disappeared and could not be reached once the company was paid. Warning to prospective customers, once money is paid customer service suffers. The Salesman handed the project over to my project manager Amy. Amy went on an extended vacation leaving the project in pieces. I begrudge no one a vacation, but ensure your customers and their projects are taken care of before you go. There was no replacement project manager. Vinyl install and demo were crazy. The vinyl installer showed up without tools. The Demo team damaged two walls and my bullnose corners were damaged and required repairs. I had to do the repairs because they couldnâ t. The laminate went in ok, but stairs werenâ t caulked in properly. I was told by several Utah Floor and Design technicians that the customer was supposed to caulk in the wood. My contract said I paid for finish installation of baseboards and trim. Friends that had had floors done were shocked that the wood wasnâ t caulked. Utah Floors and Design did not do caulk the floor, stairs, baseboards or trim. With no project manager or salesman to reach out to, Iâ m stuck finishing this project tomorrow. The baseboard carpentry was badly accomplished. I had to contact the company and complain. They sent a manager over who walked the house, shaking his head and asked who the carpenter was. He finished most of the work and fixed mistakes. In the end, however, the job is a â Câ at best. The caulk free baseboards and stairs look unfinished and amateur. The floor is quite nice, but there are areas I will need to correct, even though I believe they were part of the contract. The kitchen counters have a 1/4 inch gap between the floor and the cabinets, no 1/4 round was purchased or installed. The demolition was a â Câ , damage to the walls and corners. The vinyl installation was a â B+â they eventually got it done well. The laminate installation was an â A-â stairs could have been better. The baseboard carpenter was a â Dâ . Had to be fixed by manager. Finish, caulking and 1/4 round, â Fâ . Not done. Lastly, communication with customer, F-. This appears to be a corporate issue. There appears to be plenty of flooring projects right now. If you hire this company, you will be on your own. Good luck"





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