K & M Appliance

wonderful. these guys are great. had another company scheduled to come but cancelled when K & M came to give the estimate. use these folks with confidence

The professional that came out to our home, Michael was a fantastic individual to work with. Very knowledgeable, kind, and answered all of my questions and concerns. I highly recommend K & M appliance for all your appliance needs and beyond!

I saw all the horrible reviews for this company and thought they might be fake they were so bad. Sadly these reviews are completely real and justified. The technicians were incompetent, dishonest, and wanted to charge $1370 to replace a simple ignitor in my oven. They also wanted to mark up the part by over $450. I have since found out my oven's manufacturer does not recommend them for repairs which says quite a bit. Do yourself a favor and look elsewhere for appliance repairs unless you like being ripped off by incompetent, rude, and dishonest people.

They came out 4 times, rescheduled twice because they didn’t have the proper dolly to lift and tilt, and hold the fridge in place. Instead when they did show up, they had a dolly which two guys had to balance so the fridge didn’t fall on the third guys rushing the repair. I had to jump in and help when the fridge almost fell onto the worker. Due to the rush job, my fridge was not fixed , and I am now out $1,000 paying an authorized repair company, who by the way showed up with the proper equipment and fixed the first time.

This is a group of absolute scam artists.

This was hands down the worst experience we've ever had with an appliance service company. SIX trips to our home and they left without fixing the range and the dishwasher. We found someone that could fix the range instead of throwing parts at it and they said never to contact K & M again because they are bottom feeders. That pretty much sums it up. They also ended up breaking the drain line on our dishwasher and we had to fix it to get it working again. What a joke!!

He quickly found problem and fixed refrigerator

Very well because the technician, Bryan Fox, was very efficient, experienced, and professional.

Very quick response to my inquiry. Came out quickly, identified the problem, ordered the part and returned to install the part. Well done all the way around.

Unable to repair..paid for diagnosis

Professional and fair analysis and work performed.

Too costly to repair. However, they were very honest about it. The other servicemen who have the warranty were unable to determine the problem and left saying that it was the way we were using it. K&M determined that the cooling system in the freezer was not working due to a Freon leak. Very good people. I would recommend K&M!

Particularly difficult case, but very determined to get it resolved. Excellent job.

Bryan resolved the issue in about 30min.

They were great. They looked at my washer and dryer within a day of my first inquiry. The technician thoroughly explained what was wrong and what my options were. They completed the repairs within the next week when the parts were received. 100% better service than I have ever gotten from the appliance manufacturer. I would definitely use them again.

It took a while as parts were needed that had to be ordered. Work was good.

The tech came out, checked the belt which would have been the most common issue. It was good, so the diagnosis was the motor. He let us know that replacing the motor was not something he would recommend for a our dryer, so we decided to replace it. He also gave recommendations for the most reliable brands, based on his experience. I would highly recommend this company.

Tech did very little diagnostics and left.

Effected repair in a short time frame. Excellent communication throughout the repair and punctual. Will definitely request them again thru AHS.

K&M Appliance did a great job servicing my SubZero refrigerator. The Tech, Bryan, was a good guy and very professional. The fee was very fair compared to other bids and I would definitely hire these guys again.

Excellent! This is our third time to use K&M Appliance. We used Aggie's List for our dishwasher repair. The second visit was for replacement of our ice maker, and this last time was for the gas cooktop repair, which just needed 2 new seals around the burners. Excellent company! Very professional, outstanding customer service and fair pricing. Very honest and reliable.

Good. My husband was here and said he was very nice and did a great job.

Very professional and knowledgeable

The experience was very messy. Not necessarily their fault. I called the guy and said, "look, this is the problem that I have. I know what the problem is. I've got the part for this, etc." He sends a guy out the next day and it turned out to be. Well, the guy had told me the day before, "yeah, this won't be a big job, $150." It was a massive job and it was too big for even one person. The guy that came said, "well, I don't know why he told you that, because you have to remove the entire oven." I had to help him practically. That's how much work it was. They had a miscommunication within their own company, not so much with me. I ended up saying, "look, I'll pay what this guy said." The guy was here for like 3 hours. There was something not quite right there. It cost me $150, but it cost them a lot more. When I spoke to the owner or manager the day before, there's no way he couldn't have known that, because I gave him the model number and everything. He said, "fine." He sort of left his service guy that showed up, he left him kind of swinging in the wind. I would rate them an A for price, because I paid way reduced price. If the guy had told me the day before, "look, this is a big job, we have to take the oven out, it's going to cost $400." I would have said, "forget it. I'll stay in the dark without the little bulb." There's no way I would have done this kind of work, just to have a little light in there. The quality was fine. Their responsiveness was fine.

Bryan came out from K & M Appliance Repair and checked it. He said the pounding was so severe that the padding in the machine was totally destroyed and that it was unsafe to use the machine. He thought the vibrations had also had a negative impact on the circuit board which is why the cycles were wrong. He gave me the the phone number to call at Samsung explaining that if he tried to do anything, it could void the recall and maybe do more damage. Samsung is refunding my money on the machine. Bryan could have had us pay him for unneeded services, but more to the point, he potentially saved us damage to our home and possible injury. I recommend K & M!!