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K & M Appliance
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Appliance (Smaller Size) Installation and Replacement,
About us
Angie's List Super Service Recipient 8 years running. We do appliance repairs, NOT INSTALLATIONS. I guarantee quality service backed by my 20 years of experience, customer service, and factory training. I work on all makes and models of appliances. There is no job I can't handle. I pride myself with quality workmanship and attention to detail. I will treat your home as if it were my own. Honesty is my policy!
Business highlights
15 years of experience
Services we offer
Refrigerators, bar icemakers, cooktop, dishwasher, disposals, dryers, freezers, hot water dispensers. NOW OFFERING DEEP CLEAN BBQ Grills. Call office for pricing., ice makers, microwaves, outdoor grill, oven, range, steam oven, vent a hood, warming drawer, washers, wine coolers
Accepted Payment Methods
- CreditCard
Reviews
4.8210 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 92% | ||
| 2% | ||
| 2% | ||
| 1% | ||
| 3% |
Showing 1-25 of 210 reviews
Loren W.
Nov 2022
Perfect service
Anita O.
Jun 2022
wonderful. these guys are great. had another company scheduled to come but cancelled when K & M came to give the estimate. use these folks with confidence
Conor E.
Sep 2021
The professional that came out to our home, Michael was a fantastic individual to work with. Very knowledgeable, kind, and answered all of my questions and concerns. I highly recommend K & M appliance for all your appliance needs and beyond!
Charles B.
Jun 2021
I saw all the horrible reviews for this company and thought they might be fake they were so bad. Sadly these reviews are completely real and justified. The technicians were incompetent, dishonest, and wanted to charge $1370 to replace a simple ignitor in my oven. They also wanted to mark up the part by over $450. I have since found out my oven's manufacturer does not recommend them for repairs which says quite a bit. Do yourself a favor and look elsewhere for appliance repairs unless you like being ripped off by incompetent, rude, and dishonest people.
Response from K & M Appliance
"Hello Mr [Member Name Removed], I am sorry you are not happy with our service. You called us out for diagnostic call in April of this year. We came out diagnosed your issue for a sensor connector and glow bar/sensor. 2 parts. You have a High End Appliance. Parts are not inexpensive and to work on these units requires a very experienced technician. You decided not to go with our quote which is perfectly fine. Then you call us 2 months later wanting your diagnotic fee back because you did not like our quote. In fact you told my assistant if we did not refund your money you would place this review. If you had a problem with our service I would think you would call the day we were out or within that week. We provide excellent service that is our number 1 priority. There is another company with our same name located in south Texas and we happen to get alot of people getting us mixed up and placing reviews on the wrong company. Again, I am sorry you were not happy with paying our diagnostic fee but we have to charge a fee or we would not be in business. Thank you and have a wonderful day."
Marsha M.
Jul 2020
Marco is the best!!
Debra D.
Feb 2020
He quickly found problem and fixed refrigerator
David S.
Oct 2019
Very well because the technician, Bryan Fox, was very efficient, experienced, and professional.
Brent A.
Nov 2018
Very quick response to my inquiry. Came out quickly, identified the problem, ordered the part and returned to install the part. Well done all the way around.
Lisa B.
Nov 2018
It went okay.
Robert F.
Oct 2018
Unable to repair..paid for diagnosis
Mark S.
Oct 2018
Professional and fair analysis and work performed.
Daryl D.
Aug 2018
Too costly to repair. However, they were very honest about it. The other servicemen who have the warranty were unable to determine the problem and left saying that it was the way we were using it. K&M determined that the cooling system in the freezer was not working due to a Freon leak. Very good people. I would recommend K&M!
Jochen W.
Jun 2018
Particularly difficult case, but very determined to get it resolved. Excellent job.
Joe R.
May 2018
Bryan resolved the issue in about 30min.
Susan W.
May 2018
They were great. They looked at my washer and dryer within a day of my first inquiry. The technician thoroughly explained what was wrong and what my options were. They completed the repairs within the next week when the parts were received. 100% better service than I have ever gotten from the appliance manufacturer. I would definitely use them again.
TRICIA P.
Feb 2018
It took a while as parts were needed that had to be ordered. Work was good.
Bennie M.
Jan 2018
The tech came out, checked the belt which would have been the most common issue. It was good, so the diagnosis was the motor. He let us know that replacing the motor was not something he would recommend for a our dryer, so we decided to replace it. He also gave recommendations for the most reliable brands, based on his experience. I would highly recommend this company.
Bert W.
Dec 2017
Technician did good job repairing
Joel O.
Nov 2017
Tech did very little diagnostics and left.
Response from K & M Appliance
"Hello [Member Name Removed], I am sorry if you felt we did not do much. We arrived at your home on September the 28th between 9-11 am. My tech noted on the invoice that we found no leaks and your unit was giving an error code which indicated Pressure Sensor was needing replaced. You chose not to proceed with repairs. We left you an estimate for repairs. I also reached out to you by phone and left you a message. We don't want you to be unhappy with our services. Respectfully, Melissa"
Archie P.
Oct 2017
Effected repair in a short time frame. Excellent communication throughout the repair and punctual. Will definitely request them again thru AHS.
Linda A.
Sep 2017
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J L.
Sep 2017
K&M Appliance did a great job servicing my SubZero refrigerator. The Tech, Bryan, was a good guy and very professional. The fee was very fair compared to other bids and I would definitely hire these guys again.
Donna S.
Sep 2017
Excellent! This is our third time to use K&M Appliance. We used Aggie's List for our dishwasher repair. The second visit was for replacement of our ice maker, and this last time was for the gas cooktop repair, which just needed 2 new seals around the burners. Excellent company! Very professional, outstanding customer service and fair pricing. Very honest and reliable.
Julie M.
Aug 2017
As we expected, unable to repair.
Angie S.
Aug 2017
Good. My husband was here and said he was very nice and did a great job.
Licensing
State Contractor License Requirements
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FAQ
K & M Appliance is currently rated 4.8 overall out of 5.
K & M Appliance accepts the following forms of payment: CreditCard
No, K & M Appliance does not offer free project estimates.
No, K & M Appliance does not offer eco-friendly accreditations.
No, K & M Appliance does not offer a senior discount.
No, K & M Appliance does not offer emergency services.
No, K & M Appliance does not offer warranties.