Get matched with top pool and spa technicians in Rock Island, TN

"I usually refrain from leaving negative reviews because I know how crucial they are for small business, however I just cannot let my experience with this company go unnoted I chose to support and hire a local, reputable company and I’m honestly appalled by not only the service we received, but by the actions of the owner and regional director. We were quoted an hourly rate, but was never given an estimate or bill for the services after the tech left. I came home to a green, algae filled hot tub, dirt & debris still in the pool, not a single phone call from the maintenance tech, assistant or director communicating anything was wrong or that he would need additional time. It looks as if the technician got the big leaves out, stirred the dirt up, & took pics before it settled. By the time my husband and I called he had supposedly been gone for two hours & they had already seen the pictures from the tech, thought the pool was cleaned. I sent in my own photos by email and Ashley informed us he used his own hand tool, even though he was advised not to because it doesn’t clean as well. She also stated she was embarrassed and sorry he didn’t know how to operate the pump (even though our equipment is labeled and there’s a diagram on our fence) and didn’t have enough time to finish bc he was only allotted an hour (He also had my husbands phone number to call if he had any questions bc he did text when he was on the way) Shannon says he DID know how to operate the equipment but he wasn’t allotted enough time & was for certain a second cleaning would clear it up to our satisfaction. Really confused on if this was just a poor cleaning job or if he didn’t know how to operate our pool equipment. Either way, now I feel their being dishonest so im not comfortable with them touching anything else. Without informing us of our total or sending us a bill, they charged our card for $450, but did not send a receipt. We saw it on our bank statement. After requesting to speaking to the owner about my experience instead of leaving a review, his assistant Cindy informed me “Eric said doesn’t deal with these types of issues, and I needed to call Shannon” They may be fine to buy supplies from, but I advise anyone reading this to use anyone besides this company for pool maintenance and cleanings!!"