Get matched with top ring installation pros in Huron, SD

"Self installed is the only option. System works fine for the most part though we have had problems with the motion sensor cameras. Not that I have anything against FrontPoint, but if I were replacing system, I would probably go with Simply Safe now that they have cameras."

"Equipment arrived as promised and was easy to install.
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"The tech support person, who set up my RING was John Adams. He was extremely knowledgeable because the cell phone I was going to use was not compatible because it was a cheap phone. I would have never been able to do, what he did, to get my RING working. It also involved hard-wiring the RING Pro to my current doorbell which is over 40 years old. I highly recommend Hellotech Support be used when installing a RING Pro doorbell."

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"I was very impressed with the installer who was sent. He mounted the dish without drilling through my new roof, which might have voided my roof warranty, Also, he mounted the dish in a location where it is easy for me to brush the snow off it in winter. I appreciate his knowledge and thoughtfulness. Also, they didn't charge me to re-install the dish."

"While they got the job done eventually and their customer services and techs were sweet, the company needs to be MUCH more crystal clear and upfront about a few things before they eagerly take payment. 1. This is not a company for novice clients as they only do work remotely and expect you to have all hardware properly installed before hand. So perhaps they should only sign up for software issues with clients like me who are hardware dummies. I had to struggle on my own for hours buying and trying to figure out where to plug items (again I am basically an old lady technophobe as they say). 2. They also don't make it clear that you are not scheduling an appt in the traditional sense but rather scheduling a position in a phone queue at say a time like 7 pm eastern. So you end up sitting by the phone at 7 pm for 45 minutes waiting for them to call (since apparently you are 10th in the queue). All this is fine, but it should be the first few things you bring up when someone works with you esp for 137 an hour as there are other local companies one can work with if they seek non remote service. In short, your people are great and sweet, but the upfront disclosure is lacking."

"Well, the first time the replacement was ordered it was the wrong one, which of course, delayed the installation a week. When it was finally installed I had to pay an additional $850 for code upgrades. This I was not informed of by Home Shield. Then we noticed that there was water on the garage floor and found that the pipe coming in from the wall was leaking at the wall so had to call the plumbing company back out to fix it. They first tried to say it was not their fault but since there wasn't a leak before they installed they did fix it. I have used Home Shield a few times before and never had a problem. Some of the companies they use are not the best so you have to research them before you commit. I have found HS service to be good if you do your homework. At the end of the day I was without hot water for almost 3 weeks but it was do to the plumbing company they sent out."

"Went Well. Customer service waited us through the installation process with patience and no problem.
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I called after getting  flyer in the mail about a special that included a basic system that included 3 sensors, but a bonus of 15 sensors, a Visa gift card rebate for $100, and 2 remotes. I told the rep that I would probably need wireless sensors due to the layout of my house and she said that I would get 7 sensors since they were wireless . I counted up what I needed and I said that should work since that would give me 10 sensors total. She said the installer would give me the paperwork for the Visa Card.

The installer came as planned and he told me the deal was for 7 sensors total since it was wireless, not 10, so I had to pay for a couple of extra. He also configured some crazy $3,000+ system. I scaled it back to a system in the $600 range. He was really nice and knowledgeable and I appreciated his salesmanship and didn't pressure us to buy more than what I wanted, but there was an upsell on everything. So he was on time and responsive, but I was annoyed that I was given wrong info by the phone rep and paid more than I had anticipated.  I didn't expect free, but I think some of the stuff is pricey. I used to work for Brinks and some of the equipment had cost built in because it had to be hard wired. The wireless has basically no labor since you simply stick it on the door. The installer was really great at showing us how to use everything and cleaning up when he was done.

The keypad had to be put in a prominent spot, which I could have dealt with, but it is big and ugly and looks like something from the 80s. If I had known the requirements that the newer style of keypad needing to be so many inches from the outlet, I would have had an electrician come in first and put an outlet in a better spot.

I asked the installer about getting the paperwork for my homeowners insurance and he said I would get that by email in 3 days. I did not so I called them and asked for it by email. He said I would get it in a day. I have not and have check my spam and email, so now I have to call again. I asked about the Visa card and he said the paperwork was emailed. It wasn't. He did resend that and you have to send it in with a $4.95 shipping and handling fee which is not annoying enough-you have to get a money order or cashiers check.

Even though the flyer had some small fine print on the back when I looked at it closer about the 7 sensors and a vague statement about shipping and handling, I felt the rep gave me wrong info and there are money order is just another hoop that I feel they are doing hoping you don't cash in.

So while the system and install went well, I don't have confidence in the company because I feel a bit "sold."

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