Get matched with top egress window pros in Saluda, SC

"Had given a deposit for the window and it was to be installed within 6 weeks. On the 6th week I called and they said yes the window was in , when did I want it. The installer came the next week. Though he did a good job of installing my window I had bought new plastic brick molding which he cut backwards and had to rig in , I had also bought new plastic window sill 6' long enough for 2 windows. when he left he took all my materials and lost my check . I know they have many installers working for them , in my case ,with one window , I think they sent a good old boy and not a professional . The window does it's job , has ? a lifetime warranty and probably no one but me and a builder would notice the Brick Molding is on the wrong sides of the window . As far as my extra materials I just chalked that up to price."

"When you pay someone to install windows, you expect all parts of the installation to be completed! We hired this company based on a referral and theirs were done correctly. Our conversation was install of windows with us removing the existing inside window frame. They ASSUMED we would complete the windows. —- window casings and frames —- This was NEVER discussed and we were never told this was not part of their install price. Had we been informed, we most definitely would have requested that work to be done. When I questioned when they would finish, I was told they were not completing the project because we were. This was NOT written in the contract. If we had known they were leaving the windows unfinished completely on the inside, we would not have agreed!!! The owner called after his wife and I had worked things out and he was as far away from professional as you can get and he told me “they had more important jobs to do and would not be completing the job”. His wife called back and they did end up installing the casing and frames, BUT no caulking was done nor was I told it needed to be done to make the windows sealed correctly. Now we know why we have moisture on the inside of new windows when it’s chilly in the morning. After talking to other professional window installers, we have been told that that is part of completing window installations. We do not recommend using this company as long as John Brock is involved. If you do use them, we sure hope they do a COMPLETE job for you. Good luck!"

"After a year of renovations to our new home, benefitting from work with wonderful professionals, this is one who needs to be exposed to the community. This contractor took a substantial payment to remove an inner wall that needed a beam to be installed in the ceiling for support. His employee removed the wall and finished the work without installing the beam. This employee was emotionally unstable, threatening us when we communicated poor quality of work back to Jim. Needless to say, our ceiling is sagging and cracking. We made him aware of this August, 2023, and he promised to fix it repeatedly with a final deadline of January 15th. No word from him since early December. We have paid out of pocket for an engineer and repair to begin today with another contractor. This man not only left us in a truly dangerous situation, but he is emotionally unstable and put us through a rollercoaster of excuses, manipulation, and nasty texts. His license has been suspended and he has many previously logged complaints with the licensing board. BEWARE OF ANY PROPOSALS FOR WORK FROM JIM TOKUNAGA, or his business fronts, B&T ELECTRICAL CONTRACTING, ADVANCED BUILDING & CONSTRUCTING LLC, and various other “businesses.”"