Get matched with top sink reglazing pros in Richland, SC

"On 3/31/23 we contracted with Surface Bella a company that builds and replaces and repairs Trex decks in Greenville SC to upgrade our current deck to trex laid on the diagonal with a picture frame around it. Total cost $16,230. Downpayment of $8,115. On May 3rd, the deck was completed and the final payment of $8,115 was made. On 5/17/23 Southeastern Underdeck {SEUD] company installed a ceiling under the Trex deck. It leaked from day one. SEUD came out and evaluated the ceiling and the deck. They advised it was a flashing problem that Surface Bella did not take care of when they installed the deck. Ben Smith, SEDU, sent an email to us on July 5th stating "Frankly, I'm surprised they didn't address that as they were redecking, as they were looking right at it." After several texts and emails to Tim Davis at Surface Bella, he replied that they would remove the decking on approximately 15 x 13 ft of the deck and that they did not have the flashing material necessary to fix it but they would then come back after it was fixed and re-install the boards for $1800. My husband, Ted, asked if they would split that cost and Tim Davis in another text replied NO. So Ted who is 77 years old, by himself, removed all the necessary decking boards, put new flashing in, and reinstalled the decking boards during July 25 -27 in mid to high 90-degree weather. Attached is a picture of holes in the flashing (you have to enlarge the picture to see] when Surface Bella had removed all the original decking. The next pictures show, when Ted removed the new decking boards there were holes where their installer just placed deck boards on top of the holes!!!!! We would never recommend Surface Bella to anyone! They do sloppy work and don't stand behind it. Tina and Ted Carmody"

"Not only do we have a beautiful front door with a quality storm door now installed to our expectations, The service for any adjustment or replacement so far has been done very well and speedy."

"Very knowledgable"

"They did an excellent job, are very reliable, always showed up on time, are very knowledgeable, and have an awesome crew!"

"1 of the house shown in the photos belongs to me. It is not completed, they walked off the job fired all evolved. And will not return any of my calls. Help.."

"It started off a bit bumpy, but he did everything to make it right, which is why I give 5 stars. Construction and repair projects are rarely straightforward and bound to run into issues. He was polite and communicative throughout, which is all I hope for, and he made it right and adjusted his work and the price so I felt very good about the work and the entire transaction. A man with ethics. Can't beat that these days."

"We expected the house would be professionally updated with beautiful trims, colors, flooring, more spacious bathrooms, and most important – an extraordinary construction design with ADA accessible walk-in shower with convenient and safe accommodations for my mother and that the project would be completed by Thanksgiving 2021 for family gathering. I walked through early December and discovered that the house was filled with construction dust thickly floating in the air and covering all furniture, clothes, fixtures, vents, floors, etc. This was devastating as I’ve never seen anything like that - the house was unrecognizable and it was difficult to even see the new construction details as he nonchalantly continued to sand away at sheetrock, new trim, etc. his tools added even more dust everywhere.! I knew at that point it was going to be challenging to get in the house by Christmas. I hired flooring and painting contractors because he was extremely behind – working alone and could not add the floor and paint too. December – I hired a separate contractor to install hardwood flooring for bedrooms and painter because Wes seemed overwhelmed at this point alone and no resources to get us in the house temporarily for New Years and stay in guest bedroom as master wing was still in trim frame. Floor contractor delayed several times until construction saw tools and other equipment were removed and room cleared to allow him in. eventually able to do guest bedrooms but had to wait until late Feb/ early March for equipment to be moved to complete. Contractor requested painting before flooring but the house was filled with floating dust throughout and still he demanded that he sand more of the bead board, trim and walls. The painter that I paid was yelled at daily by Wes who demanded he return three times re- sand and repaint at my expense. However, the problem was trim that wasn’t professionally squared, uneven in spots, and walls that now showed many imperfections from constant sanding. Contractor’s solution initially for shower was to build floor up from entry to bathroom for roll-in shower. Immediately when I walked it I realized it would be a safety issue for my mother who has severe scoliosis. Paid Wes to remove flooring and do an alternative idea. He suggested building shower with 4” lip. Though it wasn’t what we expected or wanted, it was presented as the only option and seemed to that it might work as I understood stepping over lip into shower. Framing seemed that way. When I walked through the completed shower, I discovered that it was a step UP shower. That was an even worse solution for an elderly disabled person. Also, tiles and grouting not straight or even, also same for main bathroom floor tiling. Insisted that it be changed. Additionally, custom shower door had been ordered based on the size the shower was built @ $1700 cost. When I complained and requested replacement of poor-quality trim, he offered to cut pieces to fill gaps and uneven corners and find tile trim to cover rough uneven shower tile edges. He even said that he may replace a few tiles, but I didn’t want patching because I paid high dollar for professional work and materials. Also, I realized that the entire shower and floors would have to be torn out as it didn’t make sense to tear out a few tiles when it included floor and walls that were messed up. I found Freedom Shower Redi Tile roll-in shower solution. More expensive but Wes was not in agreement to pay anything. All expenses were going to lay on me. We now have a shower that my mother cannot use with uneven tiles in master and hallway bathrooms. DISSATISFACTION / HAZARDOUS CONCERNS:  ADA master bathroom shower construction and design are unsatisfactory for my mother’s ADA needs and did not meet her needs  Hazardous construction dust lingered throughout construction in entire house, ductwork, air, clothing, furniture, ceilings due to negligence of not protecting / covering these areas which required professional cleaners in December and May. Even newly purchased toilets were used and left unclean.  Poor quality installation of shower and floor tiles with crooked, uneven, and poorly fit tiles, along with uneven grout did not meet professional quality expectations in master and main bathroom floors  Construction of shower installation and design unsafe for disabled customer  Walls and trim work show imperfections from excessive sanding, making new construction look less professional than before construction was done  Barndoors left unfinished as well as downstair doors do not properly close/open  Excessive damage to hardwood and marble tile due to negligence – repair pending.  Dissatisfied with the labor rates for project that started at October for three bathrooms expansions with only one total demo still aren’t completed. Time extended to almost 6 months until I stopped to get house cleaned and cost is now $77k to contractor and additional $24K for our costs – minus cleaning/repair costs."