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"Work was OK .....ut price a little high."

Presteam is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers' interests, and make their concerns the basis of our business.

"It was an exceptional experience to work with this company. They provided carpet samples that were superior to others I looked at. The installation was seamless. I love my carpet and am very happy I did business with them. Im about to carpet another area and Im calling them for my quote."

"I was a little skeptical at first about ordering my carpeting on line. The process was pretty painless. It was easy and the customer service was great. I am very happy with the final product. I love my bedroom again, the carpet is so soft!"

"We needed carpet replaced in a living room. Carpet selection was very convenient at our house with Rob's assistance. It was helpful to see the samples on site. The installers arrived on time and were efficient and provided a very good installation. We are very pleased with the quality of the carpet and installation. Customer service was excellent at every stage. Price is competitive and was lower than a big box store for comparable carpet."

"Mark was wonderful! He stretched my wavy carpet and redid an area that had a horrible seam and it is now invisible. All the while being friendly, efficient and professional. Price was a bargain for work performed. If you have carpet repair issues. Exceptional Flooring should be your first call."

"Went great. They arrived on time, did a superb job and were nice and friendly. I am pleased with the entire experience and have decided to have them return monthly for routine cleaning."

"Andressa did a fantastic job. She worked very hard to ensure everything was cleaned properly. Very pleased and would highly recommend."

"I went with this company based on discussions with neighbors. My last carpet install was by one of the big box stores and I wasn't happy with the install or installers although the price was better. Christinia at the store was knowledgeable about ther product and was pleasant to deal with. The issues I had were with the installation. The quality of the installation was not what I was hoping for and in fact was below the quality of the big box install.
Some of my issues with the insatll are; there are visable seams, the installers did not have a working vacuum to clean up the dust and debris so they tried to sweep it with a broom, the taping of the seams in padding.
I made my selections of padding and carpet based on the fact that this house is a rental house. I selected a moisture resistant pad so the padding might not be soaked with moisture from steam cleaning and or pets. I discovered the old padding was also moisture resistand and the seams were carefully taped with duct tape and seemed very moisture proof and were of a high quality. The carpet wholesaler installers used a paper masking type of tape which did not seem moisture proof and did not seem to stick to the padding very well. It was pretty obvious because I kept the old moisture proof padding in two of the rooms so the quality of the new install was easy to compare as the old and new were side by side. I mainly purchased the more expensive padding based on Christinia's information about moisture resistance. I don't think that was a good choice based on the type of tape used as I believe any moisture will quickly find its way into the padding through the seams.
The company promises to remove and haul away the old carpet and padding. The reality is if the carpet is pet stained and smelly they won't haul it away. They will haul it to the road with some very firm prodding. I understand this policy the carpet installers don't want a smelly van when they haul the new carpet to the house. I just wish I had know that before hand. They left the stained carpet and padding in the garage and when they were leaving they didn't want to take it to the curb. I had to insist that they haul it to the curb. In the end I said I would help them and the three of us carried carpet to the curb.
I believe the quality of the install would have been worse if I was not present watching what was done. Of course it does look better than what was there. The installers did there best. It seems like a grueling job and I understand they didn't want to haul anymore carpet than they had to on a hot 90 degree day. There may be a reason why they don't use the standard silver duct for padding seems but they should as it seemed to be effective based on looking at he existing padding from ten years ago.
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"Very affordable and BEST quality for amazing floor/carpet. Many options that he provided me with to work with my husband and I. I love my Floor and new carpet! Thank you so much! I Highly recommend! There is many companies that will do the job but not take care of you as a customer. Beyond satisfied! Very detailed."