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"Arrived on time, work was very professional. Couldn't be any happier with the results"

"When I first contacted the company they did not return my call.   I got several estimates from other companies and then decided to try Summit again.   This time the owner (Gino) returned my call and explained that he had gotten my first message but his phone had broken and he had lost my number.   He promptly came out out to the house and gave me a very reasonable estimate for the work.  He sent a contract which I signed and returned, and which also indicated the work would begin within 1 -2 weeks of the signing date (8/12/13).   Two weeks later he indicated he would begin the work that week but never showed up because it rained.  He said he would return Tuesday of the following week.   He did not show up but sent an email that Thursday saying he had other emergency work that needed to be done and that he would start the next week.  He did not show up the following week at all and did not respond to my emails and calls.  He finally emailed on 9/19/13 apologizing for lack of response due to losing his Ipad.   He explained that he had again run into emergency water damage/insurance issues and was short on manpower, but would begin the next week.  Once again he did not show up that week and emailed me on 9/27/13 saying he would start the following week.   He and several workers finally showed up the first week of October (six weeks after I had returned the signed contract).   They worked for a day or two and then did not return for another week.   The rest of the work was completed over the next two weeks by a single worker (not Gino) who was VERY professional and VERY skilled.  
Ultimately, I was very pleased with the work that was done and I was quite satisfied with the price.  It was, however, a very frustrating experience in terms of not knowing when they would show up or when the work would be completed.  I definitely felt like he was "fitting me in" and that the job was not a priority for him.   I understand that emergencies can come up, that weather can make it difficult to work, and that there can be staffing issues.   I just wish Gino had been more responsive and kept me in the loop.  Not knowing what was happening was the hardest part.
So, I would definitely recommend Summit Peak for price and quality of work, but I would be hesitant to hire them again because of the responsiveness issues. 

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"He was responsive. I sent him an e-mail out and he called me within an hour."