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"We sadly signed up for a free estimate. Jon came on 8/16 and we were told by Jon a few times all we had to do was call in within 3 days and get our deposit back. I asked twice and my husband asked once he said "all we have to do is call and we will get our $100 back" Clearly not true. I called on the 3rd day 8/19 and spoke with a lady, i thought her name was gabby, but apparently they lied giving me that name she doesnt work there. I have no idea what her name was sadly I did not record the call. Was told my papers weren't put in it was no issue, my check would be mailed on Monday the next business day. Well a week later I get a call from financing stating they need signatures. Confused I was like we canceled and you all were supposedly mailing my check. Well low and behold apparently you can't cancel over the phone. So Jon lied multiple times and "gabby" lied when I called in. They cashed out check and our free estimate cost us $100. I was told the VP would call us back on 8/26. He finally called us on 8/29. We missed the call but called right back. Have tried calling today 8/30. When I called to cancel the service it was within my time period! Of course now it's out. Lesson learned! Don't trust them! When I called on 8/19 at 3:24pm the call lasted under 2 minutes, which it was very quick. Told them I needed to cancel an epoxy job, transferred me to some girl, I told her jon said all I had to do was call. she said up and went on about the papers not being filed yet and since it was friday and late the check wouldn't be mailed till monday. Never again."

"We had cracks in the dyed mortar of the bricks above our garage. Grady took the time to match the color, even with the color having aged 10 years, and you would not even be able to tell that there was new mortar. If your project is anything like ours, you will not be disappointed."

"The roof may look ok, but I am extremely dissatisfied with the ?cleanup? after the job was done. The workers left multiple pieces of very sharp metal all over our yard. We keep finding more metal each day, especially as more snow melts. And it is absolutely unacceptable and inexcusable! We have three dogs, all of which are now being put in serious danger on a daily basis due to the workers? sloppiness and unprofessionalism. We also found a screw as well as a sharp piece of wood. When we discovered the first two pieces of metal, we called and addressed our concerns with USA Home Improvement Solutions. Someone came out the very next day? only to collect the check (we paid in full) and to nonchalantly defend the workers. There is no excuse! You cannot defend this! He also had the audacity to suggest that we get a metal detector. No! YOU should get one and scan our yard! Quick to cash a check, yet can?t clean up after yourselves or take accountability/correct this negligence. "

"I'd like to share my disappointment and frustration with the recent bathroom remodeling project that Install America completed for me. The project was signed on October 29, 2022, started on January 12, 2023 and was supposed to be completed within 1-2 weeks. However, the project did not finish until March 27, 2023, taking over 2.5 months instead of the promised timeline. This significant delay caused me a great deal of inconvenience as it disrupted all my life plans. Additionally, living on the construction site for 2.5 months was unhealthy and stressful, which exhausted my nerves. Furthermore, I was disappointed with the lack of from the assigned project manager. The project manager never called back to provide updates on the project's progress, which left me in the dark about the timeline for completion. To make matters worse, after agreeing on the cost of the project, the salesperson added an additional $10K, referring to the fact that something was forgotten. This is unprofessional and unfair. Quality and quantity of work performed does not match the cost of the project, and I feel that I am being overcharged for services that were not adequately provided and while I have attempted to address my concerns with management, I have been met with resistance and have not received an itemized bill that justifies the charges. In response to these inconveniences, Install America graciously installed two additional niches (that were already in the contract), which is not adequate compensation for the stress and inconvenience caused. The $500 compensation was also insufficient. Overall, I am extremely dissatisfied with the service provided by Install America. I do not recommend Install America to anyone. Stay away from them. Eugene"