In mid-February there was a strong odor of sewage in our basement and we noticed sewage behind our house. We have an insurance policy through our water company, so we put in a claim to have it repaired. Through a service call the previous year we found out that we are able to request which company does the work. Based on reviews from Angie's List, we requested Mister Sewer to do the work. The next business day, someone was at our house. He ran a power auger to unclog the line to alleviate the sewage leaking onto the property. Within a couple of days, the line was clogged again so we put in another claim. Someone again came and unclogged the line. This time he cut a hole in the line coming from the house so that he could run a camera and see what kind of issues there were. He cut a hole in the line (about 3 inches by 3 inches, picture attached) and ran the camera under the house. He said that it was nothing but sludge and muck, indicating that it was definitely a broken line and would need to be replaced. Because of our warranty with the water company, they would not be able to begin immediately. He explained that he would need to submit a work proposal to the water company and as long as it was approved, the work would be covered and paid for. He assured my wife that it would definitely be covered. He said that it usually took a week to 10 days for the water company to approve work proposals. That was mid-February. The sewer line was blocked again almost immediately and was now flowing straight onto our property, courtesy of the hole that was now cut into the line. We didn't press the issue because we were on track to have the problem fixed. By early March we had not heard from anyone, so we called the water company. They said that the proposal was already approved, so Mister Sewer just needed to do the work. We called Mister Sewer, who said that he needed to wait for the ground to thaw. It was a reasonable request, because the line needed to be dug out and my property has steep terrain that does not allow for power digging equipment. Within a couple of weeks the temperature was in the mid-80's. No sign of Mister Sewer, and the raw sewage on my property smelled terrible. We tried calling. No reply. We called the water company. They had no explanation, but promised to get managers involved. It is now Mid-May and Mister Sewer has not made contact with us or the water company to know if they are going to do the work, when they are going to do the work, or if they changed their mind and do not want the work. Until they return a call, the water company cannot contract the work out to another company. We have called and left messages. The water company has called. The sewage keeps accumulating on my property and it is absolutely disgusting. If you have urgent work that needs to be done, DO NOT CALL THEM. You will regret it. I know I do.