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Avatar for Keystone Remodeling & Restoration
Keystone Remodeling & Restoration
4.1(
14
)
Tile: Ceramic and Porcelain - Install

Serving Brookville, PA and surrounding areas

Approved

In business since 2018

Free estimates

Small jobs welcome

"Contract Agreement Date: June 20, 2025 Parties: Keystone Remodeling and Restoration Services, DuBois, PA (Phone: 814-849-8490) and William & Shawn Johnston Scope of Work: Keystone Remodeling and Restoration Services (“Contractor”) agrees to: 1. Remove existing carpeting and install new flooring in approximately 1,700 sq. ft. of space. o Customer will supply the flooring materials. o Determination of whether transitions are needed will be made after floor removal. 2. Repair kitchen lighting at a cost of $50.00 per man needed. 3. Install a customer-purchased shower at no additional labor cost. Labor & Materials: • Labor will be billed at $75.00 per man-hour. • If Contractor supplies any materials, a 15% markup will be applied to the cost of those materials. • Drive time is charged one way starting at 8:00 AM daily. Estimated Duration: • Flooring installation is estimated to take approximately one week. Start Date: • Work is scheduled to begin July 21, 2025. Payment: • On June 20, 2025, William & Shawn Johnston paid Keystone Remodeling and Restoration Services a $1,500 down payment toward the project. • Project Update – July 7, 2025 • On July 7, 2025, Keystone Remodeling and Restoration Services traveled to Lowe’s to pick up the flooring materials for the project. Due to the flooring not fitting on the Contractor’s small trailer, William & Shawn Johnston arranged for a U-Haul truck to transport the materials to the residence. • Upon delivery, the crew from Keystone Remodeling and Restoration unloaded the flooring and placed it in the living room. Additionally, the Contractor assisted in removing items from the home and loading them into the U-Haul for the Customer. Project Update – July 21, 2025 On July 21, 2025, at 8:00 AM, Keystone Remodeling and Restoration Services entered the home of William & Shawn Johnston to begin scheduled work. The crew removed carpeting throughout the home, completed all flooring installation, removed the old bathtub, and installed a new shower surround. On July 25, 2025, Keystone Remodeling and Restoration Services returned to the home of William & Shawn Johnston to complete the remaining scope of work • Remaining Balance Due: $1,542.82 • Payment made via Check #640: $1,542.82 Final Statement: William & Shawn Johnston were informed by Keystone Remodeling and Restoration Services that this payment represents the balance due for all work completed as of July 25, 2025. Project Update – July 28, 2025 On July 28, 2025, Shawn Johnston received a phone call from Keystone Remodeling and Restoration Services. The Contractor stated that they had miscalculated the final total for the project and claimed a remaining balance due of $800.00. Payment was declined to make any further payment, stating that any miscalculation was the Contractor’s responsibility. It was also noted that the shower was not functional, as the material placed on the pipes had solidified, preventing proper use. Project Update – August 4–12, 2025 • 08/04/2025 – After using the shower, a leak was discovered. Shawn Johnston contacted Keystone Remodeling and Restoration Services to report the issue. • 08/05/2025 – Keystone Remodeling and Restoration visited the property to repair the leak. The crew instructed that the shower not be used for 36 hours. • 08/09/2025 – Upon resuming use of the shower, the leak reoccurred. • 08/11/2025 – Shawn Johnston called Keystone Remodeling and Restoration to report the leak. The call was not returned; however, a voicemail message was left. • 08/12/2025 – Shawn Johnston again called Keystone Remodeling and Restoration to report the continued leak. No response was received. Following the lack of response, Shawn contacted Angi List to report the problem and was informed of the process for filing a formal complaint against the Contractor. Complaint Summary: • Keystone Remodeling and Restoration was paid for work that included installation of a fully functional shower. • The shower continues to leak and is not functional. • The Contractor has allegedly refused to complete necessary repairs unless an additional $800.00—an amount disputed by the Customer—is paid. • The Customer believes this constitutes an attempt to collect funds not owed and is effectively being “held hostage” for payment. • The Contractor has not provided requested billing documentation from Lowe’s for materials purchased. Despite being paid a total of $11,262.82—well above the initially discussed project cost of approximately $8,000—the Contractor has: 1. Failed to deliver a fully functional shower, which continues to leak despite multiple repair attempts. 2. Refused to address the ongoing leak unless an additional, disputed $800.00 is paid. 3. Not provided requested receipts or proof of material purchases from Lowe’s. 4. Confirmed on July 25, 2025, that the account was paid in full, then later attempted to alter the final balance. ________________________________________"
Bathroom Remodel
Bathroom Remodel
Bathroom Remodel
Bathroom Remodel
Kitchen Remodel

+10

Response time2 days
Response rate100%
135 neighbors recently requested a quote
Avatar for Ron's Custom Tile
Ron's Custom Tile
New to Angi
Tile: Ceramic and Porcelain - Install - For BusinessTile: Ceramic and Porcelain - RepairTile: Ceramic and Porcelain - Repair- For Business

Serving Brookville, PA and surrounding areas

In business since 2021

Free estimates

Warranties offered

Here at Ron's Custom Tile we take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job. Call us today! \n\nMon - Fri 3PM - till\nSat - Sun 8AM - 5 PM \n

Response time4 hrs
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Ceramic Tile questions, answered by experts

Regrouting is cheaper than retiling, and it involves less work. Grout is available in a wide range of colors, making it a cost-effective way to improve the look of any tiled area in your home.

The process takes two to four days, depending on the size of the area and your experience level. The first day involves assessing and prepping the existing tile, while the second day is for laying the new tile. This may take longer in complex areas. After letting the adhesive dry for 24 hours, grouting and sealing can be completed on day three. For larger projects or intricate tile patterns, expect the timeline to stretch a bit longer. Also, proper drying time between steps is essential for long-lasting results, which extends the project’s time.

Yes, provided you aren’t installing drywall over it. But you can skim coat it, apply new tile right on top, paint it, or stencil it. For more budget- and DIY-friendly options, you can install beadboard or apply decals. Just make sure that the current tiles are in good condition and prepped well for the paint or adhesive to stick.

Uniform spacing between tiles is important for a professional and clean appearance. To achieve this spacing, tile spacers should be placed between the tiles and left in place until the mortar hardens and the tiles are secure. You can use X-shaped spacers vertically in between the tiles and laid flat at the corners.

The cost depends on the type of natural stone. High-end stones can cost as much as porcelain, but it depends on the specific material. For example, the cost of flagstone pavers is typically $2 to $6 per square foot, which is much more budget-friendly than porcelain. Outdoor slate tile can cost as much as $35 per square foot, which is about the same as porcelain.

The Brookville, PA homeowners’ guide to ceramic tile services

From average costs to expert advice, get all the answers you need to get your job done.