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"We hired Groundworks (formerly Baker?s Waterproofing) for a $20,000 basement waterproofing project that was promised to be fast, dust-free, and high-quality. Instead, our home was left coated in concrete dust, parts of the job were rushed, and unsafe wiring still powers our sump pump. Promised electrician service has yet to happen. Three months later, the $10,000 filtration system is still unusable. This project has cost us significant time, caused stress for our family, and left us with ongoing safety concerns. We cannot recommend this company based on our experience. Although one middle manager tried to help and arranged partial repairs, upper management ignored most issues. Three months later, the air filtration system remains unusable, electrical hazards persist, and no restitution has been made. What an exhausting mistake at a deeply personal cost. "

"job was done in a timely manner, however was not done in a professional workman like manner, Which the contract states it would be done. When the estimator came he explained what would be done to eliminate water issue. When we asked how does water get removed outside and how they would undermine stairs and walls he simple stated the installers will go over that with you when they come. The installers said they would be channeling under the step and walls, which are only 2 1/2 inch walls. The last step was also a simple channel as well. More time consuming perhaps, when you charge $3000.00 more than another contractor, homeowners are believing they are getting a professional job! They cut her stair runner instead of peeling it back so it could be glued back down. she needs replace whole runner now and company could care less including there estimator! sheetrock replacement also more expensive because took a hammer to the walls instead of saw zall,nice straight lines! also have photos."

"I did not get the service that we originally talked about I am very unhappy"

"TLDR: Avoid at ALL costs. We engaged with RamJack to get a quote for the foundation repair at a rental property of ours. We received a quote, and roughly a month later (on 7/25) after having closed on the property, we executed the quote through their online portal. A day or two later, I received a voicemail from Kim at their office asking how I wanted to pay the deposit (just shy of $6,500). After a few rounds of phone tag, we were able to pay the deposit via card with a 1.5% fee for the card transaction. At that time, Kim relayed that they would be in touch "soon" regarding scheduling the work. After a few weeks, I reached back out to their office and was told that the work would begin in "late September or early October" as they had a few larger jobs in the queue that needed to be completed before they could start ours. On October 27 - after unsuccessfully reaching out through their website - I tracked down a personal email address via their dormant company Facebook page and contacted the owner of the company by email. I referenced our contract number and the cancellation clause in the quote turned agreement and requested to cancel our contract and an update on the timeline for returning our deposit. Later that day, the owner responded claiming that he was not aware of our project and requested the address. I shared the contract, the address, and the dates that the contract was signed and when I spoke with his office staff. On 10/28 he called me while I was in the middle of a work meeting, so my husband took the call. The owner (Skip) proceeded to give my husband a song and dance about our contract not matching the name in their system and a disorganized office staff and that was why our project had not been included on their schedule. He concluded by saying he would go to the house "today" and be ready to start the project "on Monday". In fact, he did go to the house on 10/28 because we received a message from our tenant asking why he was there. On the call, my husband reiterated that we were canceling the contract and wanted our funds back. Skip confirmed that he would get us the money "ASAP" and requested we text him our address so he could "drop off the check tomorrow". On 11/1, my husband followed up to receive a timeline for the refund with no response. On 11/2, I followed up and indicated that if we did not receive the funds in a timely manner we would be forced to go through a Legal route. Skip immediately responded in an inappropriate manner and clearly took an aggressive defensive position. Throughout the remainder of the day he sent condescending text messages including stating that his holding our deposit and not refunding it was "your problems are not my problems." We finally received a check in our mailbox - hand delivered - on 11/9. Upon depositing the check at our bank on 11/14 (delayed due to the Veteran's Day holiday bank closure) we assumed that the issue was closed. As of today, 11/16, the check has bounced. Not only do we not have our deposit returned (nor the % fee charged to process it by credit card) but now we will also incur fees with our bank for depositing a bad check. Upon notifying Skip that the check bounced his entire response was "there's money in the account." Clearly, we will end up going the Legal route at this point which will only result in us spending even more money to try to get our money back."

"They were very professional, cleaned up after their work, and we are very happy with the outcome of the jobs that they did. The team does quality work and we would highly recommend them."

"The service was excellent. He was fair and timely. I am very pleased with the outcome."