Get matched with top heating and air conditioning pros in Upper Sandusky, OH

"I am not pleased with the service I received! They damaged my waterline and stated someone would be out to fix it. It's been 9 months and no one will return my calls nor have they come to fix what they damaged! They ruined my lawn and never came back to replace the soil they dug up! They ruined my basement floor and I had to replace my entire floor! They said they would be out to test the sump pump and drains that were installed, again, it's been 9 months and no one has followed up with me! I'm really concerned that the lifetime warranty they say I have even exists!"

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Jacob is the best in the business. It’s very comforting to know I have a reliable contact for whenever I’m having any basement/water issues or any questions. He also has a lot of references for other projects. 10/10 recommend. Thanks again Jacob!"

"Paul King of King Heating and Cooling recently installed a new AC system in the Clubhouse of our Condo Association. The work was done in a timely and professional manner and was right on budget. Our Board of Trustees is very pleased with the work and with Mr. King's response time. Mr. King also was good enough to check out my personal AC unit at my condo and, for a very reasonable price, was able to improve the unit's efficiency and cooling output. I will definitely contact King Heating and Cooling when I need to upgrade my system."

"Analysis was done quickly but thoroughly. Tech explained everything he was doing and why. A part needed to be ordered, so the repair was performed the day after Jones Heating and Air received the part. Everything is back working as it should be. Tech showed up when expected and he did the work efficiently."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"I paid Mr. Phomalee $1275 to do some bathroom remodeling work that he'd initially stated he'd be able to begin between Christmas and New Years this past December. After not showing up at that time, he proceeded to promise that work would begin on eight separate dates, missing all of them. During this time I received no communication from Mr. Phomalee unless I initiated it, and when I did he made an excuse related to his vehicle or family each time. Finally, I informed Mr. Phomalee that I needed him to return the funds paid to him as it had become clear he had no intention of doing the work for which he had been contracted. He informed me at that time that his previous excuses had been lies, that he had used the money I'd paid him for gambling, and that he most recently had not been able to due the work because he'd been trying to secure a loan to cover "the bad checks [he] had written to gamble so [he] didn't go to jail". So, I'm now in a position where I've had an unusable shower for two months, and will be forced to seek legal action against Mr. Phomalee to attempt to recover my money."

"In February 2024 my Mother-in-laws furnace went out. Long story short.... Tinman was the company that could get there the fastest so we went with them. It cost 2500.00 for repairs. In April it went out again. Another 2500.00 in repairs. My husband purchased their platinum plan to cover future maintenance and repairs. My mother-in-law passed away May 2nd 2024 so we are selling her house. We accepted an offer and due to the inspection of the furnace the buyer backed out. Apparently the heat exchanger has 2 cracks in it and now they want us to pay them 7000.00 to replace the whole furnace. We have consulted with 3 other companies and our attorney. We were told no way should it cost 7000.00 and we were being taken for a ride. The fact that they repaired it twice at high cost and are NOW telling us it's junk is just ridiculous. Needless to say we will NOT be giving them anymore money or doing anymore business with them. Being 5000.00 in and losing the sale of the house is all quite enough. Just beware people."