Get matched with top asphalt driveway pros in Ottoville, OH

"Accu Level overpromised and underperformed. We reached out to have a simple job performed as part of selling our house. From the start, we were told the work could be performed prior to closing. Due to timing and this promise, we did not get any other bids. Upon receiving the contract, we paid the deposit within one hour. From this point on, there was no communication from the business that was not initiated by us. We texted our rep and called the office every day from this point on to see when the work would be scheduled. There was no proactive communication whatsoever. Finally, one day before closing, our real estate agent demand a date to be scheduled and it was scheduled two weeks after closing. Thankfully, we had a flexible buyer who was willing to close without the work being done. On the day the work was supposed to be scheduled, with no notice, it was postponed for another week and the buyer had to find a time to reschedule. This had to be communicated to me by my realtor and not the business. After the work was done, I reached out to our rep to explain how disappointed we were with the customer service. This was verbatim his response: "Please understand this is not our normal scenario and there were people let go/had responsibilities changed because of it." I asked to speak to his manager. Upon speaking with the manager, he said they weren't willing to do anything to make amends for the lack of customer service even with his rep openly admitting that they did not meet their promises. The manager quoted back terms of the contract to me that they are allowed to reschedule and I explained that this was not a contractual dispute, but a complaint about customer service when an employee openly admitted fault and he was not willing to take accountability for his employee. I asked to speak to his manager. This conversation happened two weeks ago and I'm still waiting for that call. Don't use this business if you want any level of customer service."

"BUYER BEWARE a 1-star rating is too good. In short, this guy is a real piece of work. Don't be deceived by his quiet demeanor and his statement that he personally follows through with all his jobs from start to finish. Had a portion of my entrance and exit lane that needed to be fixed. His project quote $12,000.00. Gave Him 1/2 down of which I figured he spent $3,000.00 of it on the job and I'm being generous with that. With the 1/2 down deposit had a company come out and remove roughly 1,500 square feet of concrete he personally spent a half day saw cutting and then was history. Promise after promise unfulfilled no shows and lies the icing on the cake is when he came 3 hours late to pump water out of the hole, he created in a brand new bright green gym outfit with brand new white tennis shoes. I knew where my down payment money went. AFTER DOING SOME DEEPER DIGGING I FOUND HE DONE THIS SIMILIAR TYPE OF THING IN THE PAST. Wish I would have dug further before hiring this guy paid roughly $3,000.00 to learn this lesson. Needless to say, he never showed up to finish the job. YOU HAVE BEEN WARNED. Anthony M"

"Great!! They were finished in less than an hour and did not slop sealer on any other surfaces, and workers were very friendly and professional."

"They were absolutely wonderful. Will sure recommend them"