
Serving Windham, NY and surrounding areas
In business since 2007
Free estimates
Credit card accepted
"I bought an Angie's List deal: "$499 for a New Ceramic Tile Backsplash, Including Labor and Tile". Unfortunately, the only tile they offered was white subway tiles, which was not what I wanted for my newly renovated kitchen, so basically this price was for labor and thinset only, I paid for everything else (tiles, grout and trim) in addition. I bought and prepared the tiles and matching grout from Watertown Tiles and Stones, recommended by Sal, in time for the installation date. For my backsplash project, hence it came down to be about $1000 total, but a different installer gave me a quote of over $700 with labor alone, so it was still a good deal.
Scheduling for installation was done quite promptly over the phone, but I had to wait quite a bit till the actual installation date. It was initially scheduled in a month time but then it was postponed for another 2 weeks because they had another project behind schedule. I was not happy with their communication since I was not informed of it until I made a phone call a day before the initial installation date. The backsplash was beautifully installed - the only downside was that the installer had limited English, and it made the full communication rather difficult. One issue arose during the install - the trim I was sold happened to be too thick for the tiles and had to be replaced - but took much longer time for me to understand what needs to be done and I finally understood through a cell phone conversation with Sal. In the end, I got the trim replaced in time and the installation was completed within the day. Overall, Pacific did a good job and I am happy with the end result.
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