Founded 1995 • With Angi since February 2006
Service Provider Response
I am the manager that (member name) stated was hostile towards him. I at no time was hostile during our conversation. I was defensive towards his allegations that we cut through a floor joist and will still defend that we did not. While we may have accidently cut through a PEX line during the subfloor removal, we didn't cut through the joist as stated in the review. (member name) is very pleasant, but is also a very difficult person to deal with due to the fact that everything any contractor does in his home is scrutinized beyond reasonable thinking as well as he contends to have knowledge of everything contractors do in the home.Service Provider Response
No, we do not practice false adveritising. The ad is very specific to carpeted rooms. Additionally, there is a disclaimer on the commercial that clearly states certain restrictions may apply, which in this case it does. There is different pricing for area rugs & pick-up/ delivery. Certain types of fabrics are priced differently due to cleaning practices and we typically do not clean area rugs in the home, which of course can lead to additional costs due to travel, delivery, etc. This complaint is not a valid complaint. The person called for a quote, received the quote and just becasue they didn't like the answer decided to make a false accusation. We stand behind our ads. Hundreds of people used this ad with satisfaction during the three week ad run and there has been no other complaining. Thank youService Provider Response
When grout lines are getting darker after being cleaned a year or so later, usually there is a residue from improper cleaning products. That residue attracts dirt & soil to the grout lines & tile, making them soil faster. That is the same reason why we do not use soap or shampoo based products to clean carpet because the soap attracts dirt. Neutral cleaning products are advised for cleaning tile & grout because it doesn't leave a residue and is safe for the grout. Normal household cleaning products normally leave a residue which attracts dirt and they can also lessen the life or integrity of the grout. Posted by Jason Kane, General Manager, Stanley Steemer LLCAngi Certified
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