Get matched with top pool and spa technicians in Orwell, NY

"as advertised"

"We are very pleased with our kitchen remodel. Amy Nathan guided us through the process. She made excellent suggestions while paying attention to every detail. The sub contractors did excellent work and they were extremely courteous. Mark Taylor facilitated the progress and kept us well informed every step of the way. All the work was done on time with minimal inconvenience. McClurg lived up to their reputation for high quality work and excellent customer satisfaction. We recommend McClurg without reservation."

"Well let’s say installers were great helpful and friendly. Unfortunately that’s all they have going for them the office is trying for the fourth time to get me to sign an e document that I signed and submitted electrically a month ago. Service was very sub par on the hot tub we purchased. If you choose to do business with them read contract and installation guide throughly. The demand full payment for everything when the first drop of water hits the liner. At that point there is no backfill or concrete around the pool. Which will come earliest 4 to 100 weeks after no promise time frame yet they have full payment. You have zero leverage after payment is made. The day water hit my liner I had everything completed on the customer responsibilities and still had to wait 11 days for backfill when in their installation guide it says water and backfill occur simultaneously. As of today no one in the office can give me proper justification why full payment is made before project completion. Buyer beware. Pool and equipment high quality office needs serious help installers great! Modify your contract before you sign. Hope this helps! I backed concrete out of the contract because I couldn’t justify paying for something in full with no date in sight to get installed."

"Terrible! Wish I had gone with another company. Here is the issue with Heavenly Heat. If your sauna arrives damaged or and issue arrives -- they have zero technical support. Your repairs will be done by any "joe" that heavenly heat finds to do the repair in your area. They will have no experience with Sauna's and are given no instructions regarding the chemical free aspect of these sauna's. The worst part is the buyer, me, was treated as if I was the problem for wanting my sauna repaired correctly. I would have refused the delivery had I realized I was receiving a damaged sauna and would have to spend hours and days trying to get this resolved. The owner, Bob Morgan, is extremely responsive before he has your money but after, is a different story. When inquiring about the sauna he would respond generally within 10 minutes. After you purchase, and particularly if you have a problem with it, you are treated as if you're a nuisance. My sister bought a competitors sauna around the same time and the service she received from knowledgable representatives was a world of difference from my experience. My other issue was that there were shipping delays and Bob would never communicate them. I would have to pursue him to get information. I think they make a decent sauna but I would not recommend for reasons stated above."

"When I called and said my hottub had shut down, they came the very next day. They got it running and explained to me what the problem was and gave me some advice on how to keep it from happening again. The employee was on time, professional and courteous. He made sure to bring a variety of parts so that he did not have to make a second trip."