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Avatar for Livewatch Security

Livewatch Security

620 Davis St.
4.79(
148
)

Livewatch Security

620 Davis St.
4.79(
148
)
Customers say: True professional
Recommended by 93% of Angi customers
Recommended by 93% of HomeAdvisor customers

LiveWatch Security, a DIY home security provider offering smartphone-enabled alarm systems and home automation, has revolutionized home security in America with its Plug & Protect® technology. Plug & Protect gives customers control of their alarm systems, surveillance cameras, and home appliances via an easily installable wireless control panel. Also featuring the patented ASAPer® (As Soon As Possible Emergency Response) service, LiveWatch’s affordable alarm monitoring plans guarantee emergency response times that are up to 90 percent faster than the competition. Founded in 2002 by a former paramedic and staffed by 200 home security experts, LiveWatch is headquartered in Evanston, IL and serves customers in all 50 states and Puerto Rico .

"I was on the market for a security system and this one seemed easy enough to install.......went through the process and some of the window sensors were not working. I called Customer Support who was very friendly and we went through the entire process again...this time other window sensors did not work. This went on for a week or so...then the door senors stopped working....than the motion sensor stopped working...at no time in over a month did I have a fully operational security system. As I was about to return the system I was told they have "new" sensors and they just realized they received a bad batch and are working with another company.....Gave it a try....and same issue returned....some sensors worked....some didn't. I finally returned the system and stopped getting emails.....only to find that they were still billing my credit card even after I returned the equipment. Very nice people and very understanding.....unfortunately their product is not up to par. While we do have a large home, it's an open concept and the sensors that weren't working were no more than 15ft away from the base. The previous owners of my house had a wireless system with no issues at all.....I'm going to be using that company going forward."

Ralph D on May 2018

LiveWatch Security, a DIY home security provider offering smartphone-enabled alarm systems and home automation, has revolutionized home security in America with its Plug & Protect® technology. Plug & Protect gives customers control of their alarm systems, surveillance cameras, and home appliances via an easily installable wireless control panel. Also featuring the patented ASAPer® (As Soon As Possible Emergency Response) service, LiveWatch’s affordable alarm monitoring plans guarantee emergency response times that are up to 90 percent faster than the competition. Founded in 2002 by a former paramedic and staffed by 200 home security experts, LiveWatch is headquartered in Evanston, IL and serves customers in all 50 states and Puerto Rico .

"I was on the market for a security system and this one seemed easy enough to install.......went through the process and some of the window sensors were not working. I called Customer Support who was very friendly and we went through the entire process again...this time other window sensors did not work. This went on for a week or so...then the door senors stopped working....than the motion sensor stopped working...at no time in over a month did I have a fully operational security system. As I was about to return the system I was told they have "new" sensors and they just realized they received a bad batch and are working with another company.....Gave it a try....and same issue returned....some sensors worked....some didn't. I finally returned the system and stopped getting emails.....only to find that they were still billing my credit card even after I returned the equipment. Very nice people and very understanding.....unfortunately their product is not up to par. While we do have a large home, it's an open concept and the sensors that weren't working were no more than 15ft away from the base. The previous owners of my house had a wireless system with no issues at all.....I'm going to be using that company going forward."

Ralph D on May 2018

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