Get matched with top carpet installation pros in Ithaca, NY

"This is a story about a carpet cleaning company that needs to clean up its act. If my experience is any measure of how they do business, my advice would be to look elsewhere for rug and carpet cleaning services. To make a long story short, they charged me for services I never authorized, and then held my rug hostage until I paid to get it back from them. They also wasted a lot of my time. Longer version: I spoke twice with a woman named Vanessa about how much it would cost to clean an 8.5 x 12 oriental rug which appeared in excellent shape, had no noticeable odors, and seemed only to need a basic refresh/cleaning. She gave me a base estimate of around $350-450, but said it would cost more if their analysis detected pet stains or other issues. In both of the phone calls I had with Vanessa before the rug was picked up, not once did she disclose that I would be charged for anything associated with ABC Carpet’s “analysis” process. When I was then given an outrageous estimate of $1,098 to clean an 8.5 x 12 rug with no evident problems, I rejected their services and asked for the rug to be returned. I was then told I would be responsible for paying $173 for a disinfectant process they used on the rug upon its arrival, allegedly due to it showing “beetle damage.” No issues were visible to the naked eye before it was sent in, but Vanessa said beetle damage was becoming a more common problem in our area, possibly due to climate change, and that this could only be seen under their special black lights. She claimed that disinfecting our rug had been necessary in order to protect other rugs in their care. This raises a couple questions. First, why is it the customer’s responsibility to pay major charges because ABC Carpet does not have adequate measures in place to keep one rug’s issues from affecting others they have on hand for cleaning? Second, if this growing problem of beetle damage is a real thing, as Vanessa claims it is, why wasn’t it disclosed ahead of time that I would be charged a hefty fee for disinfection if beetle damage were discovered during the analysis process? After a time-consuming back and forth that did nothing but increase my misgivings about this company, it became clear that I was not going to get my rug back unless I paid ABC Carpet’s ransom. Now that I have the rug back, and I am out $173, I am sharing this story so that others can make a more informed decision about dealing with this company."

"We were and are still very happy with our bathroom floor. I was contacted the same day of beginning my project and the appointment was set for that day to come by and determine our needs. The job was started shortly after. The guys came and did the job until it was done to our satisfaction. Our floor is beautiful and timeless. I highly recommend this company and we will call on them to help us in any future endeavors."

"This is a great company to work with. Our project involved tricky design and construction issues and was complicated by the fact that there were certain elements that we were determined not to change. Upscale worked with us to develop a vision and a specific plan - from the major elements down to the trim - and implemented it beautifully. There were a few problems with subcontractors and we were so appreciative that Upscale held them to account for high quality work -- we did not have to complain, Upscale insisted that the work be done right. For high quality, detail and service oriented work we wholeheartedly recommend Upscale Remodeling!"

"Our experience with Pro Flooring was phenomenal! Very professional and knowledgable team. Great pricing and great finish. They even called us a week after to see how we were doing and how the floors were maintaining. Pro Flooring felt like we were dealing with family. We will definitely do business with them in the future and highly recommend Pro Flooring for ALL of your flooring needs."

"Just weeks after installation, siding began falling off. After numerous calls, ABG Contracting (Milton Price) finally came out and used glue to try to secure the siding. Within days, that solution failed. Once again we contacted ABG Contracting but they didn't return to fix the siding until the following summer. Shortly thereafter, MORE siding fell off. They have not responded to text messages, phone calls, or email requests for repairs. In addition to the siding issue, ABG failed to install flashing when they installed the roof vent pipe, which created water damage to the walls and ceiling in the bathroom. The damaged drywall will need to be replaced, re-primed, and re-painted. ABG installed the entrance door incorrectly (out of plumb) and we had to remove it and reinstall it."