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"I am amending my review after subsequent contact with Basement Systems. Ultimately I am satisfied with the work they finally did, Kathy from the office is very sweet and the work done by Dale was ultimately done although there was much confusion since I was never called or emailed to let me know that the work was complete (it is a weekend property and we were not present- which makes it challenging to schedule with providers). I do wish they did a better job with communication since this was the main issue (not hearing from them when they were not able to come for an appt or not hearing that they were coming to do the job!) I will say that despite my frustration, I do think the work was done well, Dale assessed another concern or ours unrelated to this job, and will be coming back to further assess and provide an estimate if need be, and Dale even closed a garage door that was left open by another service provider which was much appreciated. So I certainly would do business with them again and am pleased with the final outcome. But for the sake of completion, below is my original review.  

Prior review:
Was initially very pleased with prompt initial response and visit from Dale for free estimate. He came on 9/16 as scheduled, was very likable, friendly and informative and spent much of time surveying house and property and providing recommendations as to how to best address leak in basement and buried drainage pipes on the property of our newly purchased home. Was told he would email estimate within week. Dale made such a good impression that I was surprised that I did not receive the estimate within a week. I called 2 weeks later to remind them to provide estimate which should have been my first clue that things would not proceed smoothly.
Had difficulty getting work scheduled which was to be approx 4 hours of labor for 2 men. Not totally their fault as we are weekenders and could only be there for thurs/friday/saturday dates, so I can appreciate that scheduling might be difficult, but still frustrated that work was scheduled for a friday 2 months later. Was called a few hours before appt and told that someone was sick and they could not do job. Was not called back when I asked to reschedule. When I finally reached Kathy who works in the office was told that Dale would come personally the following Monday and do the work himself. Needless to say he never did and I never heard from anyone from the company since then. Wasted nearly 3 months of our time and left at square one. Thanks for nothing. Extremely disappointed with lack of professionalism and surprised that this company has such high ratings."

"The most professional team. They are veteran's and they listen to your needs and take care of the problem . Great work Great work,"

"We cannot say enough good about Dylan, Seth and Tim. 3 very hard workers. Lifting heavy heavy loads of concrete and stone up my and down my cellar and porch steps. They never stopped for breaks. Great workers. Respectful and pleasant and knew their job requirements. Very careful with doors, floors etc It?s a messy job. ThankYou"

The Basement Transformer is proud to provide innovative basement waterproofing, basement finishing, crawl space, and foundation repair services to improve the comfort and safety of your home. We are a locally owned and operated company that values honesty and integrity and treats your home as if it were our own. We pride ourselves on the quality of our work as well as our commitment to outstanding results. We look forward to building lasting relationships and guarantee your satisfaction!\n

"Very friendly and easy to work with. Would recommend this service to others and request it again myself. The work is professional and what is being done is communicated very clearly so you know what to expect."

Hydro-Solutions, Inc., are experts in Basement Waterproofing and Foundation Repair. We are a locally owned and operated company, that values honesty and integrity in all aspects of our business. Our dedicated team of professionals, have many years of hands on experience, to provide innovative ideas and suggestions tailored to your projects. Our services are customized to your individual needs, paying close attention to the details of each project that we are involved with. Please feel free to contact us today!

We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's custom needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job. \n

"Prompt, responsive, responsible. Did what they were contracted to do, left the area neat, and completed the waterproofing task."

"I contacted them for an evaluation and estimate. The person who came was friendly, knowledgeable and honest. He didn't think I needed the work, just a handyman to fix a very small leak from the patio, which we ended doing ourselves. I greatly appreciated his honesty. So I don't know about their work but the inspector they sent was great."

"The guys at Sterling converted our dark, damp basement into a bright, airy new living space. They were super professional and got the job done without disturbance to our day to day life and in a timely manner. I would highly recommend them. I want to give them 10 stars but the limit is 5"