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"Astar: S#!tshow Incorporated An absolute catastrophe from the moment I sent them money until they finally got their act together to finish the project four and a half months later (with mediocre results at best). Their ability to communicate was abysmal and they utterly failed to take any sort of meaningful responsibility several times over. They proved unable to track information both internally and especially coming from me (even by email!) and in the end seem not to have much of an understanding of the products they sell. The trouble initially arose from their failure to note the several times I told them I was in Putnam rather than Dutchess county. It turns out they're not licensed to work in Putnam, but rather than doing the right thing and telling me that so that we could find a solution, they gave me nebulous excuses about how there was a snag with the electrical permit and that it was going to take a little more time. They were quick to get some things installed (probably so I couldn't walk away from the contract if I learned what was really going on), but then were unresponsive and would only give me a runaround on when things would happen and never answered my questions fully. This issue almost screwed me out of a rebate as I had to tell them several times that I'm with NYSEG instead of Central Hudson before they got it right. Their initial timing estimate left me with the choice of shlepping diesel for a few weeks to keep my hot water running or dealing with 100+ gallons of fuel oil when the job was done, so I went with the former. That would've been easy if it had hit their early target of two weeks and a reasonable but manageable hassle at their late target of six. They left me cold for three unexpected months (Jan-Apr) during which I spent many hours and hundreds of dollars on diesel, firewood, and electric heaters (not to mention an astronomical electric bill). In compensation they took roughly $1200 off my $43000 bill, which feels about like getting a dollar tip on a $20 check. Along the way, there were other issues (such as their plan to leave the boiler "as a backup" for me to deal with despite my having told their sales rep point blank that my whole aim was to remove the boiler). The quality of work was OK, but by no means great. The vents they use are absurdly cheap, don't really open & close properly, and the control knob frequently comes out when I try to operate them. Information from the installation planning meeting was either ignored or changed on the fly but their technicians, and one of their guys gouged my mechanical room door while removing the old boiler tank (which would've been easily avoided with the extra minute's work to put a blanket over it) & didn't so much as apologize for it. On top of it all, I'm still finding trash from the job around my property. Finally, their design of the system doesn't allow different rooms to run different functions; an issue I never would have accepted if I'd known. (for what it's worth, that seemed a surprise to the technician who came back to address the non-functioning thermostat they initially left me with). Also: upon the end their last scheduled install day, and with zero warning that this was going to happen, the installer demanded that I pay the remaining $23000 balance right then and there as though everyone simply has that amount of cash in their checking account or available on their credit card at all times and would not leave until I put half on a card, only accepting the half payment because I could name issues they still needed to come back and fix. Jason, the rep that sold me the system in the first place was kind, courteous, and gave me lots of faith in that company. I don't believe that was misleading me intentionally, but I deeply wish that they'd sent someone less likable and more reflective of the way their company actually operates. They sell an image of professionalism that absolutely misrepresents them as a company. Listen to the complaints about their outlandish pricing and terrible service. Jason told me that Yelp offered to scrub the bad reviews for them for an exorbitant amount of money and to trust the other sites, but I can only conclude that it's a lot cheaper to manage your brand image on Angi and other, less ubiquitous review sites."

"I am sure that all positive reviews for this company are fake. Nothing that was promised to me was delivered. My siding project is still ongoing for over 1 month. Was told that it would be done in week. Had one rain day. They have system like this: 1) sales person who never installed anything he will promise you things that obviously are not true, 2) crew that is subcontracted but not Gunner, mine was driving for over 2 hours away, 3) person who oversees the project but has little control over anything, no supply, doesn't know the crew, crew does not listen to him, main office does not listen to him, 4) main office does not reply to you. They just tell me to talk to project manager who has no control. So you understand that if there are any issue you are on your own. Quality or work is not good. Many times I had to point to the crew what's wrong, planks are broken yet they were still installing it, caulking is done they way that I can do it better, they cut wires to awning etc"

"It's been years now and I'll never forget how wonderful the folks at Warm & Fuzzy were! Our ancient oil heating system was spitting out soot & had become so cost prohibitive that it was cheaper to simply run our electric space heaters all day. Even then, the cold in our little log home was so bad that we sent our godson to stay with his grandmother while we stayed holed up in our bedroom. The water heater was so bad that the shower would start to cool down after 3 minutes & be ice cold in 5. W & F not only helped us get the financing we needed, but since we teach, they agreed to start installing on our Christmas break so we'd be warm for the holiday! By then, my husband had come down with the flu & I was just starting to feel feverish & sick myself. They STILL came, despite my warnings! They had to reroute our duct work and everything, and I'm certain they let themselves out when they finished, since neither of us remember the moment they left! :-) I have no idea if they ended up catching what we had, but they checked back in with us to make sure we were okay, both physically and with the job they did on the system."

"Great. All work was the best. They went beyond to make sure everything was done properly. I would recommend them to anyone. They cleaned up all areas. Everyone worked very hard to finish the job. I was impressed with the professionalism & work ethics."

"Everything was wonderful! I will have them back to inspect and clean my stovepipe. I wouldn’t hesitate to refer them to friends and family."

"Wow! Roofers were here at 7 AM and left at 7 PM. New roof done and they cleaned every square inch of driveway, yard and porch. Two gentlemen from the Honduras and one from Mexico. They were the sweetest, most polite and hardworking guys. My roof looks great. Allstate will be installing new gutters in a couple weeks. Highly recommended for price and workmanship. Me and my husband are very happy!"

"There is an issue with work that was done by Donnie Long that is under warranty. Donnie refused to stop by to look at it or take responsibility. He said it is a manufacturer issue and that he doesn't have time to get involved with it."

"Ordered and paid for custom awning that was to take 5 weeks. Its now been 16 weeks and still waiting. Owner is at best noncommunicable and at worst, rude. I'm now wondering if this is a scam and not a real business."