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"What an efficient team Kenny and John were! Meticulous attention to detail! They did a great job taking out 2 old Andersen casements and installing 2 new beautiful double hunts! Their work was neat and precise. Hold onto these 2 gems! I would definitely recommend RBA to anyone considering replacement windows! Thank you so much."

"This project dragged on for four months.   I first tried to get an estimate in August, and while the door was in place by the end of October, the final touches were not complete until December.  
My first two appointments for an estimate were cancelled, and rescheduling was difficult.  FInally Jason himself dropped off a catalog, and said to call him with a couple of choices.   This was fine, although actually getting the estimates took longer than I would have expected.  We decided on the door and sidelights I wanted, and the installation took place a few weeks later.  Some interior molding was missing, and the installer said he'd be coming back to finish that up and do some interior caulking.  Right away I noticed the locks weren't functioning properly, and Jason came out the next day, and after a half-hour or so of trying to get them to function properly, he said they were no good, and he'd take then back to Home Depot to exchange them for good ones.  He had a rough time getting one of the locks out of the door, but after he did, he took them back to the store and returned with replacements.   He quickly installed them, and they are working fine.   As far as the molding goes, the missing pieces had to be ordered, and when they finally came, they were to wrong ones, so they needed to be re-ordered.   Finally the installer came back with the moldings, installed them, and did the caulking.  
The door looks great and I am very happy with it.   However, throughout the process I had trouble reaching Jason and getting calls returned.  I felt that he was dragging his feet, and that this project was a low priority for them.  This is in marked contrast to earlier in the year when I had Xterior Solutions put vinyl siding on the house.  Communication and responsiveness was much better on that project.   That being said, the work done was excellent.   And Jason's primary installer, Ed, is a pleasure to work with.

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"I had to speak to at least 5 different people in the prosses and communication between them wasn't always accurate. Their suppliers caused delays, in particular the glass door. First instaler was very good but had to wait a month for the doors. Not happy with door, they seem fragile and hang very loose. Expected much better for $10'000. Don't have a good idea what to expect because each process ie: sales, measuring, 'dispachers , instalers, is a different person and start over with questions."

"Great company with excellant quality rep was wonderful installers did a fabulous job we are quite pleased"

Since 1998, Adirondack Basement Systems has been the trusted local expert for basement waterproofing, foundation repair, crawl space repair, and concrete lifting throughout Upstate New York and Western Massachusetts. As a locally owned and operated company, we're proud to deliver permanent solutions backed by exceptional customer service and industry-leading products. In 2026, we were honored with the BBB Torch Award for Ethics, recognizing our commitment to integrity, professionalism, and putting our customers first. Contact us today for a free, no-obligation inspection and discover why thousands of homeowners trust Adirondack Basement Systems.

New England's Most Referred Contractor, serving homeowners since 2008. Yankee Home specializes in Bathroom Remodeling, Replacement Windows, Doors, Siding, and Roofing. We proudly serve homeowners across New England and New York, with locations in Western and Eastern Massachusetts, New York, and Connecticut. Visit our Albany showroom to explore products, get inspired, and meet with our team.\n\nOur employee installers—not subcontractors—deliver quality craftsmanship backed by our Never Cattywampus Guarantee. Every job done right the first time. Never Cattywampus.

"Used Grady's for doing tile and grout repair for my living/dining/Kitchen floor, which is well over 1000sq feet. Very reasonable pricing, and extremely clean job. They sealed up all the grout.."

"Very good job ! No loose ends, the workers really did a wonderful finish job. We had a screened in porch converted to a 4 season room by adding these windows. My husband is a real stickler for detail and, he was out there "inspecting" every move they made.... after awhile he came inside and said: "These guys really know what they're doing""

"The installation was efficient and satisfactory; however, I would have appreciated it if the sales rep, when meeting with me at my home and going over the options, would have pointed out that the color of the window frame would not match the color of surrounding wood."

"Made an appt. with Castle Rep, James, for 17 windows and vinyl siding. He spent 1 hour talking about how great his company and windows are before finally getting down to the issue. We were told that CASTLE makes and services their own window, with all the best technology and technicians available. The price per window for energy efficient came out to over $1,200 per double-hung window! And since they make their own products, we could not find a way to compare quality and price with other manufacturers. But his per-window price exceeds the average price of $500-700 by A LOT! When we balked, he made a call to his "manager" to see if we qualified for a "special promotional" discount. If we were to commit right there on the spot, we would get an additional 10% off! Still way to high. We said we would think about it (he got sad and snippy), and that we wanted to hear about the vinyl siding quote before we made any decisions. He told us he could not give us a siding quote until his company did an "eagle view" measurement, which would require another appointment! We had no intention of sitting through ANOTHER high-pressure appointment. High pressure, long-drawn out presentation and he would not leave us with anything in writing! No brochures, prices, nothing! He refused to put anything in writing and we could not have a break down of labor and costs. I even asked him if I could have a copyhh of the window warranty and he said "only if you purchase right now." And they did not come prepared with references or previous job locations! When we further researched the company, we found they did make very excellent products, but the #1 complaint was by far that they did not honor their lifetime warranty and that customer service was horrible. In the end, we chose not to do business.."