Get matched with top window pros in Isleta Village Proper, NM

"We had a bathroom remodel.The experience was unpleasant .Sales person Nicolette provided a lot of inaccurate info.We found that the need to pay 80% of the remodel upfront concerning.We have 11 pets and concerned for their safety and stress. Nicolette said demo 1 day installation 1 day floors day 3.Also told crew of 4-5 and bathroom safe sealed useable nightly-not true.The project took 1 month! The bathroom floor was removed with nails sticking out, the walls were torn off left uncovered, large hole in floor left open, toilet sitting in bedroom 2 weeks.We put tarps on ground and garbage bags on walls for safety.Not informed of a 10-14 day delay for the shower walls to be cut. We asked about painting were told we dont paint.We had some mold from shower leak that ruined the door casing it was left off contract for repacement. Contract stated we provide flooring.No mention of baseboards or underlining for LVP.We had to provide the underlying and argue for baseboards.The door casing was cut off at the bottom, an old piece of baseboard was put in place, was told to paint over it looks terrible.Had tile removed and LVP layed caused large gaps under doors looks bad. In May we were contacted by David about a cancelatiion .We accepted the spot needed a Tuesday start all was set.Friday before received call from David saying needed Monday start. Didnt work for us. He got rude & upset didnt understand why we didn't want a lock box. We were not comfortable.On day 1 of construction only 2 people showed, one newbie. After day 9 experienced person pulled from job. Comunication overall was horrible. Scheduling tasks was very chaotic and last minute We felt our project was low priority. Nicolette said she would be supervising, and in contact with us through process. She never called or came by . Window stucco crew was messy and had to come back and redo the stucco because it was too thick and cracked.Some days we had 30 minute notice or night before call .We had to waste a lot of vacation days.We emailed David about this and got no response.We saw the process and theres no way it could have been done in three days as promised by Nicolette Onyx shower pan has 3 areas that are scratched by installation.After quartz shower wall installation we were left with black caukling all over ceiling.There is excess silcone on shower walls. Shower curtain rod was hung higher than standard without asking. After shower head was installed we had a leak on valve controller. During repair it was discovered it was silconed even with hole drilled for it. Later had to be redrilled and hard mounted to the wall. There are scratches on the new shower head. Excessive silicone on grab bar water valve and a large silicone finger print. The base of the shower pan was left dirty and could not remove the stains.. Received no cleaning/care instructions. Received no warranty information Emailed Nicolette and were sent a blurry screen shot of a google article on what to use to clean the walls and base.We used vinegar and dishsoap as suggested and it still did not remove the stains.The walls that were newly built were sprayed with texture.This created over spray onto walls that should have been covered in plastic and protected.One wall looks like it has two completely different textures on it now from over spray.Some of the rounded walls built for the closet keep dropping bits of texture even with primer and paint. We had to argue for a door on our closet apparently doors are not part of a closet.We were not given a heads up about the closet shelves being permanently affixed to the wall or we would have painted the closet before.We waited three weeks for someone to contact us about our final inspection. We then contacted David. He was rude told us common sense should have told you to paint first and over spray is within industry standards and our sales person should have informed us of that.He then agreed to come out but warned us you wont like hearing what i can and can not fix. During his visit we pointed out texture overspray, black silicone on ceiling, silicone on shower walls, and dirty base pan. David was gas lighting us by telling us we keep a very nice home and we cannot expect perfection in a remodel. He offered to send out someone to sand the texture and paint at a cost to us and he did have someone come out to clean the shower and base. He reititerated all the flaws we pointed out are all within industry standards. The base of the shower got cleaned but the walls still full of silcone. We asked about our warranty and he said Home Pros 2 year warranty is better than the manufacture warranty- Delta offers a lifetime warranty. The worker that came to clean the shower base told the office that quartz people need to come out and clean the shower walls, Its been a week and nothing.We haven't been able to use our shower yet due to these issues. Don't expect perfection with Home Pros Remodeling because they will only offer you industry standard."

"So far, so good. They haven't come out to do any work yet. Mason Brennan who is a factory rep stopped by and reviewed everything with us. He did a great job and he'll have Keith come out and do the proper measurements for building a sunroom. We haven't had to dish out any money yet. Step 1 has been completed. Waiting for steps 2 and 3."

"We are extremely happy with how our new windows and new front door turned out. After some unexpected challenges with the way our home was built, our installation crew quickly and efficiently adapted to make sure our windows and door were installed with expert care. Every time we see our new beautiful picture window we are left breathless! And our beautiful front door is the perfect upgrade for the look of our home. Thank you RBA!"

"Loved working with Zia Restoration team . Previous contractor was incompetent, but Zia provided a detailed estimate, explained the reasoning behind each, and helped us work with insurance to insure we had an agreed approach and costs on all parties parts. Then followed up the estimate process with an on schedule and on budget repair. Could not ask for anything more."

"So far not so great. We had 5 windows installed on 12/31 and the job was not great. Each of the windows have a noticeable breeze coming in through the trim work (some leaking worse than the original window in its place). This in itself was just the start. They have been a nightmare to contact. We made several attempts through phone and email over two days, once being transferred 4 times before that rep tried texting our rep with zero success. It wasn't till we escalated higher that they finally got in contact. So far this has been a poor start to contract that we will be paying for many years. (Edit - Reduced to 1 Star. As we were told we would hear from the service team and after giving another two days there has still been no communication and no manager has reached out to us either, though the response from Andersen stated one would reach out ASAP. The lack of communication is severely disappointing. Finally had the team come a month later 1/31/25 drywall damaged during removal.) (Edit 2 - Wish I could take away the single remaining star. This company is so beyond incompetent and unprofessional. They do not care about their customers and continue to provide zero service. Today 3/1/2025 two months after install we were supposed to have the drywall repaired from the damage done on reinstall. The contractor never showed, never reached out and there was zero way for us to contact anyone within the company. After many attempts through email and phone we are left with no confidence that this will ever be fixed. DO NOT ALLOW THEM TO DESTROY YOUR HOME!)"