Standby Power Systems

I called Standby Power during an extended power outage because my generator failed and the company that installed my generator 7 years ago was not answering phone or responding to voice mail messages. Standby Power , which also has the name ASTEROID on its service contract, returned my call but I found their service to be dishonest and totally unacceptable. I strongly recommend to stay clear of this company for the following reasons: 1. I believe their prices are inflated. A part they were going to replace for over $300 was replaced for about $100 by another company 2. They were not honest with me and left me with a non-functioning generator. I told them the company that originally installed my generator had looked at it recently but the other company didn't return my phone messages so I asked Standby/Asteroid to come back and fix it. I provided Standby/Asteroid with a list of everything the original company had found wrong with the generator. The scheduling receptionist at Standby/Asteroid assured me that a senior member of their team would come to my home with a more junior technician to diagnose the problem and take it from there. On the scheduled day, the senior person did not come, the technician who came knew nothing about the list of problems the original company provided and then after looking at my generator for about 15 minutes he drove away. When I called Standby/Asteroid they said they would not pick up the problem that another company started. I had clearly indicated the generator needed a major repair and that the original company had also looked at the generator. In short Standby/Asteroid is unreliable and more interested in managing their paperwork then they are in helping customers get their generator fixed.

they never contacted me. I found someone on my own

As usual, excellent.

Very well. Rob and Paul were great.

Excellent. With the exception of numerous issues with South Jersey Gas, from my initial contact with Standby Power to the completed installation, it was an extremely good experience. Russ and his crew of generator ninja's (Rob and Paul) were absolutely wonderful to work with. Rarely do you find such professionalism these days....they reported on time, they worked very hard and always cleaned up at the end of the day. It took a little longer to complete than anticipated, but thru no fault of theirs. I have a 200 year (+) old house so not everything is easy to work with. I don't often write reviews, but this really was such a pleasant experience and the guys were so terrific, I wanted to give them the praise and credit they deserve.

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The local account rep. came out: 1. Asks a lot of questions to best understand what my needs were 2. did a full survey to understand what a full install would require 3. provided recommendations based on the above items 4. got back to me in writing within 24 hours with a detailed quote and estimates timeline. Very professional!! Reasonable quote as compared to other quotes I had received. Would definitely move forward with this company, but have decided to relocate out of state. I would highly recommend this company of anyone is considering a whole-house power back-up system.

They were very good on the estimate process and we signed an agreement with them. The pricing was on the lower end of other estimates we received. While they did a good job with installation, one of the pieces isn't working properly regarding the prioritization of shutdown. They have not returned my phone calls. Russ seems to return to 1 out of ever 3 or 4 phone calls.

We decided to hold off on project

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Contacted Standby in February 2014 to express interest in a whole house backup generator. Was contacted by Dan in sales and we set up an appointment to talk details. Dan walked through our expectations and answered all or our questions. He made sure that we were getting the right size generator to cover our entire house. Within a few days he provided the estimate and we signed a contract. Fast forward to July - after the cold weather had passed and our turn came up for installation. Rob did the majority of the install, running the gas and electric lines. He was respectful of our home and yard, keeping everything neat as he worked. Paul came to work with Rob when the generator was brought in for hookup. They got it installed, tested the unit and then it was ready for inspections. Total install took 3 days and passed all inspections. We haven't had a power outage yet, but the unit self tests once a week and has run flawlessly so far. It's great to know if we ever have a power outage, we probably wouldn't notice unless we hear the generator running! Standby provides maintenace contracts as well, so we will continue to use them to keep the generator maintained.

Excellent work all the way through the process. Our first contact, Dan, came to the house. discussed all options and prices, and gave us a clear work order with a reasonable price. The permitting process is long and involved in our town, but the company took care of all the details. The installation was done by Rob, a smart, pleasant, hard-working man, who explained everything he was doing and why it had to be done a certain way. I am very pleased with the outcome.

Jeff was very easy to work with and did a terrific job. The install was extremely professional and the TWP inspections went without a problem.

The work went very well. They installed the base for the system. They had good routing for the wires and the gas. They followed up on the inspection. We are very satisfied with them. The base was a pre-cast concrete.

The project did take a while to complete because of an increase in demand for generators after the blackout of Oct. 2012. However, they were very professional and knowledgeable about the entire process. I was impressed at how efficient they were while working, and how mindful the guys were of being in my home. They have been doing this for a long time; long before it was a popular trend to start working with generators. It is the only thing they specialize in. Hopefully as the company grows larger, they will open a more local office to me!

I did not have any problems or anything to complain about. Pleasant experience.

The work was very good. I talked to a number of different people and the service was very good from everyone.

Complete whole house standby generator system installation. Installation was meticulous; personnel professional and courteous. No problems to report.

In July 2012 Dan Keelan from Standby Power Systems came to our house to give us an estimate for a 20 KW (natural gas powered) standby generator. I received his estimate promptly, the price was good, and so I placed an order, with my down payment of 50%, in early August 2012. Usually a contractor provides 2 copies of a signed contract. In this case they did not send me a signed contract, although I had their original email, and I did not even receive a receipt for my down payment, although I had my canceled check. The process of obtaining permits was quite complicated at the time and the Township of Princeton was in the process of consolidating (Princeton Borough + Princeton Township). So the Township was slow in issuing these permits, but Standby Power was also slow in following up, and I had to write to them a number of times, reminding them to find out what was happening with my permits. As a result, the permits were not issued until December, which was after Sandy. I very much would have appreciated having this generator when Sandy hit, but no such luck. After Sandy, of course, everything was a mess. The company was swamped with emergency requests from people all over New Jersey. We finally had the generator installed in early January 2013, 5 months after we had ordered it. In summary, I felt that the company was not very efficient in their handling of the paperwork, but it was a hectic period and many different factors contributed to the delays. On the other hand, the installation crew was wonderful. Our installation turned out to be much more difficult than had been originally anticipated, mostly due to the fact that the walls of the house are stone, about a foot thick, and our electrical system is somewhat antiquated. The crew of two (plumber and electrician) spent almost 5 days working on the installation. They were smart, thoughtful and courteous. They did the work for the agreed-upon price. They cleaned up afterwards. The inspector did not like a few minor things, and the crew came back immediately, did the modifications, and the unit passed inspection. I am now ready and waiting for the next hurricane Sandy! --June 2013 corrected spelling mistakes

The price included everything but the permits. It is a 14 kilowatt generator with an automatic switch that is natural gas powered. They were great and they knew what they were doing. They were fast, efficient and professional. I got them at a time before everybody else got them. The product they installed and the actual installation really made my life a heck of a lot easier with having no power for 10 days. I put down a deposit so the price was locked in for the 2011 prices so the price was wonderful. I have a contract with them to do the maintenance on the generator.