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"Great company"

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Online repair. He has helped me in the past and I cannot say enough nice things about him. The next day I had a tiny issue and he responded immediately. Thorough. Thank you!"

"We consider ourselves very lucky for having chosen New England Clean Energy as our solar installer. From the beginning to the end of the project, NECE was responsive, punctual, helpful and very focused on giving us the best - we always felt they put us, their customer, first. We are very happy customers, secure in the knowledge that no matter what issues may come up with our system, NECE is a phone call or an email away, with courteous, prompt answers. We wholeheartedly recommend them."

"Excellent. I called Ferris Plumbing on a Thursday afternoon and left a message. Matt returned my call the next morning. After I explained the problem, Matt said he would try to get to me that day (Friday), but he may not be able to. Meanwhile, he suggested not using that toilet. He called later that day and said he couldn't make it, but would be able to on Monday. He called me on Monday morning to confirm that he would be coming and gave me a estimated time of arrival. Matt wasn't able to come himself, but two of his plumbers arrived mid-morning. I explain all of this because Matt's communication was OUTSTANDING. I always knew the status and I knew he would be arriving as soon as he could. His two plumbers were also excellent and efficient. They replaced the toilet flange and gasket, and remounted the toilet without needing to disturb the downstairs ceiling. I should mention that the toilet is the original installation of 48 years ago. The original gasket was completely disintegrated to the point that only few small fragments of it were left. They were also very careful to protect the carpet just outside the bathroom by placing a drop cloth to protect it. Their service and work was EXCELLENT. We are considering remodeling that bathroom and Ferris Plumbing will certainly be our first choice to do the work. I highly recommend (Matt) Ferris Plumbing."

"Thought I’d put this out there for any of you who are deciding that you need a plumber in the Atkinson area. I would definitely NOT RECOMMEND Matt from Happy Home P&H. In my opinion he performed an incomplete job, overcharged for it and made an unprofessional comment to me. You’ll have to decide if this is the kind of plumber you want for your job. On Friday 7/13/2023 I discovered a leak in my home. Water was coming through the kitchen ceiling. I did not know what was causing this. I called Happy Home P&H. I do have to say Matt responded quickly. Matt arrived and identified the issue as the toilet tank supply line between the toilet and the wall on the second floor. He mentioned that he recently had some other jobs in my condo complex as he acknowledged that our homes are on the older side. He turned off the water to the toilet, replaced the toilet tank supply line and completed the job in less than 20 minutes. I don’t know if he took a few extra minutes to check any other plumbing parts around the leak area to ensure all was in working order...but apparently he did not. I was charged $250 because it was deemed an emergency which I gladly paid. That evening I noticed that water was still dripping from the area of “The Fix”. I called Matt at Happy Home P&H and arranged for him to come back as I felt he did not completely fix the issue I had paid him $250 for. When Matt returned, before he even looked at the leak, he said he thought it was probably a nut that needed tightning at the water shutoff as the materials were old. He completed the "tightning of the stop packing nut at toilet" in under 5 minutes. I don’t know if he took a few extra minutes to check any other plumbing parts around the leak area to ensure all was in working order... but apparently he did not. He told me the charge would be $100 for coming back to fix the leak. I suggested the fix was something he touched the day before and should be considered as included in the original fix. He did not agree. I paid Matt $100. I told him I was disappointed about having to pay a second time and would be posting my disappointment on the Atkinson Community Facebook page and passing my experience onto my Atkinson neighbors. That evening I noticed that water was still dripping from the area of “The Fix”. I notified Matt of the continued leaking. Matt said he was busy today but offered to come back the next day. However he prefaced it by saying “even though I don’t want you as a customer” I will fix my work. I have decided to not allow Matt back into my home given his unprofessional comment and the fact that after two visits there is still water leaking from my toilet. I feel uncomfortable and do not want to allow a worker into my home who quote "does not want me as a customer". This was my experience with hiring Matt of Happy Home P&H."

"Never again!! They overcharged for simple job. Not to mention drilles 3 holes in my new flooring. Uae anyone else but Pinney!"

"i have been acting as an agent/advocate for my mom who is 87. she had a roof installed which has had numerous leaks. 2 in garage (now taken care of) where solar lines go through to roof panels.; 1 from improperly sealed window (also ok now) leaking into 3 season porch, causing water damage; 1 around improperly flashed chimney (paid another company $1800 to repair), and now, another one where roof meets vertical end wall of house (leaking into 2nd floor ceiling and down wall into kitchen). Have been calling company for OVER A MONTH and still have not gotten any help from them. They DO NOT RETURN PHONE CALLS!!! Customer service (Ashley and Ryan) have both "left messages for Jesse" as well as "reaching out to him personally". I now have left messages on his cell, and WILL BE FILING COMPLAINT WITH BBB, Office of Elderly Affairs, AG, and State Board of Licensing!! ****STAY AWAY*** ***READ REVIEWS*** (here AND on other sites!!)"