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"They know their stuff! Derek was knowledgable and professional designing the system, and Thien, Ken, Mishael, and Anthony got the work done sharply while Rachel kept on top of coordinating everything. They dealt with our questions responsively and even came back when something didn't look quite right. Definitely a higher cost than we might have gotten elsewhere, but hopefully that was worth it!"

"The guys at Modern Energy did an excellent job, Ryan was VERY responsive and got me the best deal possible. These past two summers showed how beneficial this type of system mini-splits are. Highly recommend!"

"Paul has always done excellent quality work for me. Really happy with his work and professionalism. Highly recommended"

"Beth did a great job installing new motion sensor lights on my property. Her customer service and communication was excellent. We arranged the entire job via text and email. She was very responsive to my questions and gave great advise. I will hire her again the next time I need a licensed electrician."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Ray quoted a replacement natural gas steam boiler at a price well under what both Boston Standard and Sila quoted me. Well under meaning close to 20% less. Ray is very responsive by phone and he shows up when he says is going to. Ray had done maintenance on our old boiler prior to this complete replacement. He actually performed maintenance on our old steam boiler, unlike when Boston Standard and Sila did maintenance they would simply turn it on and made sure it fired up. When Ray came and did maintenance after the 4 years we had both Boston Standard and Sila maintain our boiler he disassembled and cleaned out the incoming piping, replaced the glass water tube level, added a skimming drain, skimmed the boiler, etc. The prior 2 companies never did that level of work and it was in bad shape. In addition, not many technicians have knowledge of steam boilers these days even though they are still quite common in New England homes. Back to the new replacement boiler that we just had completed. Ray did a fantastic job on the installation. I really couldn't ask for better service. He was timely and efficient (we had our heat back on the same day), explained everything thoroughly (usually multiple times for my benefit) and has called and come back to check on everything a couple times since the installation. He's really gone above and beyond. We have 1-pipe steam radiators and he understands the intricacy of steam quite well. Ray also did all the plumbing when we had our kitchen renovated. He was our contractor's choice for a plumber (which is how we found Ray) which gave him that extra credibility knowing other professionals use his services. I would not hesitate to use Ray again in the future and recommend him to everyone."

"Online repair. He has helped me in the past and I cannot say enough nice things about him. The next day I had a tiny issue and he responded immediately. Thorough. Thank you!"

"Frances is pleasant to talk with and was punctual and responsive. My problem was that he's probably too busy. When I received his invoice, he charged me for the recessed lights that *I* had already purchased and then I had to prove myself by showing him the receipt. He charged me 2x the Home Depot price for Romex (which I had 100 feet of in my garage, ready to go). He put in dimmer switches that didn't match the coloring of my house project (old switches were almond, new switches should have been white) and then indicated he thought I wanted almond color since those were in other places (so were the white!). He should have asked what color I wanted, but didn't and then didn't offer to replace them. This experience left a bad taste in my mouth, I'd not hire him again."

"Excellent work, Highly recommend. Highly trustworthy plumbers. Contacted company on a Sunday - promptly received contact from Cindy who set up the replacement of gas water heater for next morning. Next morning Andrew arrived and replaced 40 gallon gas water heater. I was Extremely happy and satisfied with Andrew's work - he is a knowledgeable plumber, professional, courteous, able to answer my questions and concerns. Since additional plumbing repairs needed in my home, R. Fresolo Plumbing promptly responded and within days Rocco (and Andrew) addressed and corrected plumbing issues I had in shower. Rocco - knowledgeable, experienced, understood my requests and repaired old shower to function once again. Received professional, prompt, affordable plumbing services. Completely at ease and trusted Rocco and Andrew. They timely completed requested services, keeping me aware every step of the way, and all working areas were clean upon their departure. I will contact R. Fresolo Plumbing & Heating Inc. for all my future plumbing and heating needs."