Get matched with top chimney sweeps in North Conway, NH

"They were both good guys, but did not cover their boots or carpet when they were cleaning. They need a better vacuum to help get everything clean afterwards. Otherwise they did a great job."

"This fall 2016 when I turned on the heat at our house in Manchester, NH our carbon monoxide detectors went off. I called my plumber who came with a carbon monoxide detector to inspect. The plumber told me that the appliances, boiler and hot water heater, were fine, but the chimney was blocked. I called John Baker of Baker Brick & Block to unblock the chimney. We scheduled an appointment that he never showed up for and never called to cancel. Earlier that day he texted me to say he was running late, but never showed up and never contacted me to cancel. John responded to my texts and phone calls two days later and we made another appointment. He and another man arrived and worked on the chimney. When they finished they told me it was cleared and I could put the heat on. I did, it smelled, but they said that was fine. I paid them, they left. Five to ten minutes after they left the carbon monoxide detectors went off. I immediately called John, he said he couldn't come back right then and explained that the chimney was clear and another problem must exist. I turned the heat off, aired out the house. Two days later another guy came out, said there was no draft in the chimney, it was blocked. He cleared it and the heat has been working great since. I asked him if the chimney could have blocked again since John Baker was here. He said, no the blockage was old and had been there a while. He explained that not only did they clear the chimney, but they also removed a loose crown, which could have fallen in after they left, but they took it down to prevent it from falling in and blocking the chimney again. He also showed me before and after pictures he took of my blocked and then unblocked chimney. John Baker took my payment and didn't clear the chimney as he said he did. He ignored my follow-up calls and texts requesting he return my money. Avoid John Baker at all costs. Also, know Baker moved from Concord, NH to Manchester, NH."

"Scheduling an appointment was a very frustrating endeavor. First, I tried to schedule using their online appointment request form, but never heard back. A week later, I called (and like every other time I called) had to leave a voicemail message asking for a call back that day or I would be taking my business everywhere. I got a call back about an hour later from an annoyed woman who complained that she was too overworked and that's why nobody was getting back to me. I was then able to schedule an appointment for about 7 weeks out to have my pellet stove cleaned. The day prior to the cleaning a work conflict came up and there was a chance I needed to reschedule the appointment. I called and left a voicemail explaining that I needed to know how long the appointment would take and that if it took longer than 1.5 hours I would need to reschedule. I received no call back. I called the next day (the day of the appointment) first thing in the morning, and had to leave another message stating the same thing. I STILL never received a call back. The stove technician (Noah) called to let us know he was on his way that afternoon and was able to finish the cleaning on time. The stove was cleaned adequately and he was both pleasant and respectful. Bottom line: Good luck scheduling an appointment or communicating with this business on your own time table - there is just no way to get in touch with anyone until they choose to call you back. That being said, one they arrived they were able to do the job adequately without further issue."