Get matched with top house cleaners in Londonderry, NH

"I recently hired Aya’s Shinetime Cleaning for a "deep clean" of my home, and I am deeply disappointed with the service provided. Despite their "satisfaction guarantee" and promise to return within 48 hours, they failed to uphold this commitment. Their attention to detail was severely lacking, with corners neglected and surfaces poorly cleaned. For instance, the kitchen countertops were left dirty with crumbs, they left dog hair on the staircase, and the master bedroom had no vacuum lines in the carpet to indicate it had been vacuumed. When I reached out to Aya to express my dissatisfaction, she told me that the team "accidentally missed some spots" because the house had not been recently cleaned. Huh? Isn't that why someone hires a service to conduct a deep clean?? Instead of providing me with the satisfaction guarantee and returning WITHIN 48 hours - she simply charged my credit card for the full amount despite my sharing my dissatisfaction and sending numerous photos and videos to Aya depicting the issues. Overall, I do not recommend Aya’s Shinetime Cleaning to anyone looking for a thorough and reliable cleaning service. Their “deep clean” did not even compare to what my previous cleaner did during a regular clean. Their failure to honor their satisfaction guarantee has left me extremely frustrated and dissatisfied."

"Efrain was polite, explained what he would do. removed a tree and two shrubs. He is truly a professional. left my yard neat as a pin. He is giving me two more quotes on jobs I want done He is the best!"

"Great company installed a new fence"

"he showed up on time. did a terrific job. he kept me informed about his arrival time what was happening while he was working. I was really concerned about the mess that might leave but it was perfectly clean. there was no residue or mess left behind. he protected the floors. did everything very well definitely will hire him again."

"Working with Sparkling Cleaners is not an easy task. One cleaner gave me a non-working number to contact the business. At a different number, no one answers the call, and the machine does not leave one enough time to leave an adequate message. The management does not communicate well, and it is not easy to reach them with any issues related to the schedule and/or the quality of service. When I discussed issues with Johnny today (11/24) regarding an unannounced change to todayâ s cleaning and the subsequent ripple of changing it, he stated that he was doing the best he can and that â everyone has something and not everyone can get a regular schedule with the same cleanerâ ¦â That statement makes me wonder what one must do to become one of the clients with whom they have established regularity. Additionally, their emails often will drop into spam folders so if you do not monitor that folder, you will not see it. I was told, â if our system doesnâ t work for you, then perhaps we shouldnâ t be doing business with you.â Client oriented this organization is NOT. (imagine a YODA voice) The schedule process is not ideal. Once you establish an initial schedule, they can and will change and without warning. One is never able to plan for a cleaning day. I like to be home when the cleaning occurs. For this reason, I plan other activities so that I can be present. When they cancel without notice, it through the day off. While someone else originally set up the account for me, she supplied my contact information at the time of initiation but for whatever reason, they donâ t use it. Any information that they provide her does not always reach me. When they do make changes, they make the changes in their system but do not let you know. The quality of the service is irregular. Since the beginning of service in July 2023 - at a rate of twice a week â there have been nine (9) cleanings completed in varying degrees of cleanness from four (4) different cleaners, Riley, Emma, Tiffany and Alishia. The first three were extremely poor cleaners and worked very slowly. Because Sparkling Cleaning employees are required to provide their own supplies, the quality of cleaning solutions, scents, etc. vary from cleaner to cleaner. That said, only Alishia works with efficiency and visible evidence of cleaning having occurred. She works quickly and is cordial. The other three provided sketchy service. How one can clean with just a couple of rags, one cleaning solution for all surfaces, a mop and water (no cleaning solution) and a vacuum is beyond me. Tiffany took the full three hours and aside from the bathrooms, it was quite visible that she did a poor job â dust remained on furniture, cobwebs in the corners of the stairs were not removed, etc. While the service provided by Sparkling Cleaning is not terribly expensive, caveat emptor."

"He did a great job although I don't know why I keep getting messages he was here more than a month ago. I already gave him a rating"

"So far Ana has been great. My review is based on customer service and a quick response she called me right away and schedule a move in and move out cleaning for the days and times I needed!! I will right another review once the work is done !!"

"They did a fantastic job"

"She is excellent and willing to travel to accommodate her customers"

"Tafari was great. Taped plastic sheeting to keep area clean and took apart elements to clean from the inside. Excellent work done efficiently."