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"He did an excellent job."

"Great work with the inspection. Will go back for future plumbing work"

"Offered Immediate response to an emergency situation. Extended service area. Extremely helpful. Explained all options in depth. Reasonably priced. Definitely our new "go to guy" for furnace/appliance repair & routine service. Thanks Guys for a job well done. "

"He was professional, courteous, very knowledgeable. Took care of all our needs for the project. I highly recommend him. You did a outstanding job."

"This company wasted several weeks of our time without providing a sufficient apology or explanation. They initially scheduled service while asking in a voicemail if I wanted to base the estimate on the detailed specs in my email or if I preferred to have the owner walk through. I followed up within 2 business days to confirm the date at the end of July and mentioned either option would be okay with me, but I wanted to confirm whether my specification was sufficient with the owner as I felt there were some non standard parts involved. I patiently waited and followed up from time to time. This is the full timeline: June 30 at 4:18 p.m.: I called. The owner (Evan) picked up and mentioned the company was finishing up for the day and just taking emergency calls then, while adding that his secretary would follow up with me the following week. I mentioned that I sent an email the same day with a full breakdown of the work. July 6, 1:48 p.m.: The secretary left a voicemail to confirm a July 26 appointment with an arrival time of 8:15 a.m. and sent an email to confirm the scheduled date and time. In the voice mail, I was asked to follow up to see if I wanted an in-person estimate or if an estimate based on my email specs was sufficient. July 10, 11:41 a.m. I called to follow up, but received an automated message indicating the number has calling restrictions that prevented completion of my call. I followed up via email (below). July 11, 2:47 p.m.: I sent a text message to a 978 area code number, which seemed to be the number that the main number forwards to, to confirm receipt of my email while mentioning the automated message issue. July 12, 10:22 a.m. I called to follow up as I did not receive a response to the email. I wanted to make sure they knew I confirmed the date and time, and I wanted to discuss the estimate options. I immediately received a text message back from the 978 area code operated by the secretary, adding that she was on another call. I did not receive a call back that day. July 14, 9:23 p.m. I followed up via text message, asking when would be a good moment to catch up regarding the upcoming work. I received a call back from the secretary at 9:30 a.m. I summarized my July 6 email. The secretary indicated she would get back to me that day after discussing the project with Evan. I did not hear back. ** July 18, 9:54 p.m.: followed up again over email for when the team arrived the following day while providing the above breakdown so they understood my frustration from a customer perspective. July 19, 7:55 p.m.: I received an email from the owner indicating he cancelled the appointment while being sorry that our communication has not met your expectations, which I felt was interesting as the lack of communication would be frustrating to any customer, and his response incorrectly suggested that it was just my expectations at issue. Frankly, when a company commits to a job, they should always follow up. I emailed the owner back right after and asked for clarification, but I never received one. I should note that this electrician has worked for me before. I was overall happy with the service, with some caveats. On a job at my new residence, they installed new outlets as some existing outlets installed by someone else prior had safety concerns. During the install, I noticed that some new outlets were not as eye-level as they were before (this was not an issue with the available leeway around the outlet, as there was some). I asked one of his installers nicely if some could be moved a bit to be eye level, and the owner (Evan) overheard this and announced that this was a safety visit and not a cosmetic one. This did not make sense to me."

"Install was scheduled for 9:30 EST 12/22/2025. At approx10:30am called to inquire as to his status. He told me he was 10 mins away. He arrived an hour later. He was somewhat agitated on arrival. We together unboxed the new faucet and he examined the existing functional kitchen faucet. The system in place was result of new construction in 2017.He raised no concerns about new product quality or concerns about getting the job done. He was at the job approx. 2 hours and I was present close by throughout. After approx. one hour he became more and more agitated. He asked me to show him the basement as he "needed more length" to hook up the product. No changes took place in the basement. Shortly thereafter he announced the new product was "cheap" and suddenly "fell apart". He became agitated and told me the only option was to return the product and that he now had to replace the previous existing faucet. At this time on my exam noted one of the water hoses on the new product was no longer functional. There was a short extension on the other hose which I commented seemed to imply he had realized the new product hoses were too short. He quickly took off that extension and put it in his pocket, reiterated the new product was "junk". When done he asked me for 500$ for the two hours work and left. On my further exam of the new faucet after he left was clear he had been trying to stretch these short hoses to the point of damaging beyond repair both (please see pics) hoses. It was obvious all of this could have been avoided by adding extensions from the start. The under sink area would have easily accommodated this. In retrospect I am sorry I paid him. But, I am elderly, live on a rural dead end dirt road and just needed him out of the house. It is why I use a company like Angi to hopefully have some screening responsibility. Follow up communication has been difficult during the holidays. Ultimately I did speak with him. He continued to be dismissive and challenged me to seek legal recourse. I questioned his agitation that day. I asked if he had been drinking (both my parents were heavy drinkers and I regret not following that suspicion that day). He did not deny just replying "If you are so smart why didn't you do the job yourself". I told him that is why I strive to employ reputable contractors, always."

"Very professional & thorough; one of our best Home Advisor experiences"

"Very clean, neat, pleasant to work with, the insolation was done to my satisfaction."

"Excellent, no problems. My car was new the first year I used the service and there has never been any damage during the transports. The men picking up and delivering the car have always been pleasant and cooperative. Both Ely and Guy at United Transport has been highly responsive to my needs. I would highly recommend this company."