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"Great job, furnace has been running strong with no issue, and he is a great guy to work with."

"Zach from action was great, he was very professional, friendly and efficient, and did great work. I would 100% use action again based on my experience with Zach and the quality of work."

"None"

"Great work with the inspection. Will go back for future plumbing work"

"All I needed was a replacement for a broken, rusted toilet flange that was set in cast iron. The technician was very professional, and the quality of the work was excellent—I could never have done it myself. I gave 4 stars instead of 5 only because of the cost ($650). To be fair, I didn’t get any other estimates, but it did seem a bit expensive for a job that took only one hour."

"He was very professional, he did a great job."

"Install was scheduled for 9:30 EST 12/22/2025. At approx10:30am called to inquire as to his status. He told me he was 10 mins away. He arrived an hour later. He was somewhat agitated on arrival. We together unboxed the new faucet and he examined the existing functional kitchen faucet. The system in place was result of new construction in 2017.He raised no concerns about new product quality or concerns about getting the job done. He was at the job approx. 2 hours and I was present close by throughout. After approx. one hour he became more and more agitated. He asked me to show him the basement as he "needed more length" to hook up the product. No changes took place in the basement. Shortly thereafter he announced the new product was "cheap" and suddenly "fell apart". He became agitated and told me the only option was to return the product and that he now had to replace the previous existing faucet. At this time on my exam noted one of the water hoses on the new product was no longer functional. There was a short extension on the other hose which I commented seemed to imply he had realized the new product hoses were too short. He quickly took off that extension and put it in his pocket, reiterated the new product was "junk". When done he asked me for 500$ for the two hours work and left. On my further exam of the new faucet after he left was clear he had been trying to stretch these short hoses to the point of damaging beyond repair both (please see pics) hoses. It was obvious all of this could have been avoided by adding extensions from the start. The under sink area would have easily accommodated this. In retrospect I am sorry I paid him. But, I am elderly, live on a rural dead end dirt road and just needed him out of the house. It is why I use a company like Angi to hopefully have some screening responsibility. Follow up communication has been difficult during the holidays. Ultimately I did speak with him. He continued to be dismissive and challenged me to seek legal recourse. I questioned his agitation that day. I asked if he had been drinking (both my parents were heavy drinkers and I regret not following that suspicion that day). He did not deny just replying "If you are so smart why didn't you do the job yourself". I told him that is why I strive to employ reputable contractors, always."

"Martel replaced our hot water heater four years ago (in less than 24 hours on Fourth of July weekend, no less) and I noticed today that it had started to leak. I called in to their office at 11:15 am spoke with a very kind and friendly woman who transferred me to Jeff. I left a message and had a call back in less than an hour. The heater was still under warranty, they had one in stock and the technician, Mike, was at the house in less than an hour and by 2pm the job was done! I have always had more than amazing experiences with Martel, but this one takes the cake. Jeff was very informative and helpful in diagnosing the issue and Mike was an absolute pleasure to have working in my basement. If you are looking for a stand-up company for any of your plumbing and heating needs, do not hesitate to call the friendly folks at Martel!"

"Be careful when reaching out to this company. I was charged an emergency fee to have someone come give me a quote - between the quote itself and the emergency fee I paid $350 and didn't even consider hiring them to do the job (water heater replacement) because their price was almost twice as high as what I ended up paying (and significantly higher than all other vendors I received quotes from). One incredibly helpful person from another plumbing company that I talked to said I was the second young lady THAT DAY who he'd heard from who felt taken advantage of by the way they charged that emergency fee, which felt very shady. When I initially reached out to Rowell's to let them know I was unhappy with the situation they didn't even bother responding. Then when I let them know as a courtesy that I would be disputing the credit card charge and posting a review so nobody else feels cheated like I do, they responded immediately but basically said they did nothing wrong. The company I ended up using was Squam Lake Plumbing and they were fantastic. Robert Bell from Robert Bell Plumbing was also incredibly helpful and kind. Both great options, just don't go with Rowell's."