Bob's Home & Business Repair
Bob's Home & Business Repair
Customers say: Super punctual
Recommended by 90% of Angi customers
Recommended by 90% of HomeAdvisor customers
Additional DBA - Bathroom and Shower Specialists. Award winning.
"This job went extremely poorly in many different areas. Although we wanted the job to begin on a Monday, the owner emailed me and told me the job had to be moved so as to start on Thursday of the same week, Imagine our suprise when the subcontractor called on Monday and wanted to start the following day - Tuesday! Since we had made other plans, we kept the original start day, The job was bid so that we would provide all materials except for the tub. On the day the subcontractor called asking if he could start the job early, I explained we had most of the materials on hand. The fact that we were providing all materials became an issue during the initial phone call and he stated he did not understand why the job was bid this way and why we would want to be responsible for providing the supplies. When the subcontractor arrived on Thursday to begin the job, this was still an issue with him. So much so that he proceeded to argue with my wife over why we were doing this and that by doing this we would hold up the job (remember we already had 90% of the materials on hand and in the garage so he didn’t even have to pick them up)! He also stated that when he purchased supplies, the increase in price that is passed onto the client is standard in the industry and allows him to pay for his insurance and tools consumed on the job. At this point I had to step in and tell the subcontractor that the discussion would stop immediately or he would be taken off the job. I immediately called the owner and told him that his subcontractor had proceeded to get into an argument with my wife about how the job was bid and his displeasure that we would be providing all materials. I received an email back from the Bob’s ops guy asking for us to allow their subcontractor to buy his own supplies. I of course said no as the job had already been bid with us buying the supplies and the fact that the subcontractor had already stated he did not want to use the flooring adhesive required by the manufacturer to maintain the product’s warranty, did not want to use the grout required by the manufacturer, etc and that he would charge us more than the products cost in order to cover his insurance, expenses, etc. i also explained by us purchasing supplies we would ensure the materials purchased would be what we wanted and would ensure contractor grade materials would not be substituted that could violate the manufacturers requirements. Despite the already mentioned issues, neither Bob or another employee conducted an inspection to validate the quality of the work! In our case, we had purchased custom cabinets for the job. We provided the sub with plans depicting the dimensions and placement measurements and even pictures of the products so it should have been a fool proof installation. I was shocked when I checked on the job and although the mounting hardware was present, a shelf was missing from the cabinet. Imagine my suprise when the subcontractor told me that the shelf was secured to the top of the cabinet and he couldn’t get to it as he had already mounted the sink top. So in addition to having to obtain another shelf (custom so delaying completion of the job by at least 6 weeks), brushstrokes in the trim painting are noticeable, the door trim doesn’t come close to matching the existing door, a shelf was significantly not level and a nearby stained door had had paint slopped onto it. A final qc would have hopefully caught these issues. Overall a very poor job and I would not recommend using this contractor."
Mark D on May 2018
Additional DBA - Bathroom and Shower Specialists. Award winning.
"This job went extremely poorly in many different areas. Although we wanted the job to begin on a Monday, the owner emailed me and told me the job had to be moved so as to start on Thursday of the same week, Imagine our suprise when the subcontractor called on Monday and wanted to start the following day - Tuesday! Since we had made other plans, we kept the original start day, The job was bid so that we would provide all materials except for the tub. On the day the subcontractor called asking if he could start the job early, I explained we had most of the materials on hand. The fact that we were providing all materials became an issue during the initial phone call and he stated he did not understand why the job was bid this way and why we would want to be responsible for providing the supplies. When the subcontractor arrived on Thursday to begin the job, this was still an issue with him. So much so that he proceeded to argue with my wife over why we were doing this and that by doing this we would hold up the job (remember we already had 90% of the materials on hand and in the garage so he didn’t even have to pick them up)! He also stated that when he purchased supplies, the increase in price that is passed onto the client is standard in the industry and allows him to pay for his insurance and tools consumed on the job. At this point I had to step in and tell the subcontractor that the discussion would stop immediately or he would be taken off the job. I immediately called the owner and told him that his subcontractor had proceeded to get into an argument with my wife about how the job was bid and his displeasure that we would be providing all materials. I received an email back from the Bob’s ops guy asking for us to allow their subcontractor to buy his own supplies. I of course said no as the job had already been bid with us buying the supplies and the fact that the subcontractor had already stated he did not want to use the flooring adhesive required by the manufacturer to maintain the product’s warranty, did not want to use the grout required by the manufacturer, etc and that he would charge us more than the products cost in order to cover his insurance, expenses, etc. i also explained by us purchasing supplies we would ensure the materials purchased would be what we wanted and would ensure contractor grade materials would not be substituted that could violate the manufacturers requirements. Despite the already mentioned issues, neither Bob or another employee conducted an inspection to validate the quality of the work! In our case, we had purchased custom cabinets for the job. We provided the sub with plans depicting the dimensions and placement measurements and even pictures of the products so it should have been a fool proof installation. I was shocked when I checked on the job and although the mounting hardware was present, a shelf was missing from the cabinet. Imagine my suprise when the subcontractor told me that the shelf was secured to the top of the cabinet and he couldn’t get to it as he had already mounted the sink top. So in addition to having to obtain another shelf (custom so delaying completion of the job by at least 6 weeks), brushstrokes in the trim painting are noticeable, the door trim doesn’t come close to matching the existing door, a shelf was significantly not level and a nearby stained door had had paint slopped onto it. A final qc would have hopefully caught these issues. Overall a very poor job and I would not recommend using this contractor."
Mark D on May 2018
