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Steam cleaning carpets uses less water and has faster drying times. Shampooing carpets involves applying a carpet shampoo and using a machine that works it into the carpet and fibers. This method uses more water, so it tends to take longer for the carpets to dry. Which method should be used depends on the type of stains, level of dirtiness, and preference.

Carpets can turn brown after cleaning due to a phenomenon called "wicking." It occurs when deep-seated dirt and moisture rise to the surface as the carpet dries because of excessive water or improper rinsing. Additionally, not allowing the carpet to dry thoroughly before walking on it can lead to browning.

Yes, some carpet stains can be permanent. Stains that have been sitting for a long time (weeks, months, or years) are much harder to remove because they have had time to dry and set. Other types that may be permanent include oil-based stains and dye stains. While some cleaners can help, they can also risk dyeing or permanently changing the carpet's color. If you have an old stain and are unsure of the cause, it's best to call a carpet cleaning professional. If DIY methods and professional cleaning fail, you may need to replace that section of carpet or learn to live with the stain.

Spring and fall are the best seasons to clean your carpet because of the mud and leaves that tend to get tracked into the house. However, cleaning your carpet during the summer can be convenient as you can open your windows to allow the carpet to dry naturally rather than running the HVAC system.