Get matched with top chimney cap pros in Terrell, NC

"Did a thorough inspection of my chimney and recommended the proper cleaning and maintenance items. Friendly team, highly competent and knowledgeable."

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  I had purchased the maximum wood rot repair deal available on Angie's List when I saw it pop up.  I think it was a half off deal for $200 worth of work, which was to cover up to four hours of a single worker, or 2 hours total of two workers.  It would have been a wonderful deal - if they had stuck to it.

  One of the company's owners came to do an estimate of the work, in advance of sending the workers.  He indicated that it would likely take two workers all day to remove the window, do the restoration, then replace the window, and repaint all the new siding.  Then he gave me what I took as a worst case scenario price, that I thought looked very fair for all that work, which I assumed would require scaffolding, etc.  To have that maximum, worst case price gave me great comfort, and I really looked forward to the guys coming.
  A few weeks passed, and with every rain, I started worrying again.  With their half-off special, I figured they must have gotten fairly backed up.  I finally called them again, and the office worker who answered indicated that they would be coming in the next couple of days.  Then one morning, Marty Segritto arrived by himself, and with just a ladder.  What an amazing man!  He has done this work for years, and he knows it coming and going.  He made sure we would be protected on the inside before he went to work on the exterior.  Then he ran up the ladder, took it all apart (though I don't think he had to remove the window), popped in the replacement plywood wherever it was needed, sawed up the replacement cedar siding and nailed it in place, then, before I could blink, came asking for my extra paint to paint the new siding and trim.  Now, it just seemed to me like the whole thing just took an hour or two.  It actually took about three hours and fifteen minutes, with no muss, and no scaffold. 
   I was thrilled.  I figured the package I purchased for up to four hours for one worker would cover ALL the labor.  We had enjoyed a BEST CASE scenario.  I figured we'd need to pay for the materials of course, but that had been estimated to be around $100, so I thought we had really lucked out.
  Marty was wonderful.  Since we hadn't gone to four hours, without our asking, he even went back up on the the roof and blew all the leaves off our gutter guards.  This guy really aims to please.  He even helped us avoid future potential rot problems by doing that.
  Then the price tag was presented.  Marty said, that regardless of how the job had gone, he had been told that he had to ask for us to pay for the worst case scenario, and he handed us the pre-prepared invoice.  I was really shocked.  He said I would need to call the office to pay any other amount.  So I did, and spoke to the same fellow who had done the estimate.
  It was not a pleasant conversation, though I was - on my end.  It made me feel that the whole half-off deal was just nonsense.  His "estimate" made sure that they would charge much more than even their "normal" rates.  If the job had taken the two guys, the scaffold, and most of the day, I would have been very happy to pay even their normal prices - never mind the "deal" I had pre-paid.  After a long unhappy conversation, I finally persuaded the owner to allow me, based on their supposed regular prices,  to have me pay him for two hours of his own travel time to come to do the estimate, PLUS two hours travel AND actual work time for the worker, plus materials.  Not such a great deal - based on what I had thought was the proposition.  But it was worth it - given Marty's exceptional skills and lovely personality.
  I will gladly hire the company again - assuming Marty is the guy who comes again... AND with a clear communication up front that I will be paying for ONLY what I actually get.  If they want to charge $100 for the estimate, if we go ahead with the job, so be it.  I just want them tell us up front.  It's great to have a worst case scenario cap, and that surely is worth a charge for the estimate.  And if they have been doing this for years, I imagine they KNOW pretty well what it will really take.  But, I think the final negotiated  price was very fair - given Marty's abilities and attitude.  Just get everything truly on the table BEFORE they do the work, and you can have a pleasant experience from beginning to end.
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Our company is large enough to handle all your needs yet maintains a small business attitude. We have our own Ceritied Home and Storm Inspectors to ensure you get complete damage coverage. We have been in business for 10 years with employees who have been professionals of their trade for over 25 years. That's why we provide a 5 year written labor warranty on all our jobs. We don't look at you as just a job but as a potential customer while guaranteeing satisfaction!!