Get matched with top stone countertop pros in Ocracoke, NC

"Countertop Repair Excellent work Very satisfied"

Our mission is to be a countertop installation and repair provider that brings back the personal touch with our customers. We will build a relationship that will last a lifetime after you see our quality work. As a locally owned and operated business we feel invested in our clients and constantly strive for customer satisfaction. We won't leave until the job is done right! Call or click to schedule an estimate today!

"He does a good job and cleaned up!"

We are committed to bringing our clients the most outstanding service experience ever as well as to properly and professionally care for and maintain their investment in natural stone. \n\nBased in Havelock, North Carolina, we provide service to all of Eastern North Carolina on a regular basis. We are dedicated solely to post-installation services, so we do not sell, fabricate or install stone.\n\nExecutive Stone Care is fully insured and our staff has been professionally trained in the repair, restoration and preservation of your natural stone. We utilize only the finest abrasives, cleaning agents and penetrating sealers available, and we completely stand behind all of our work.\n\n\nOur purpose is to provide and ensure the integrity of the investment you've made in your stone surface. Should you need repairs made or restorative work performed, we're here to help. However, we're also here to keep your stone from reaching the point that it needs repairs or restoration. Part of this involves services better performed by professionals, but some can be done by the owner. Should you have any questions, feel free to ask.\n\n

We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.\n

"I'd like to start by saying that the finished product looks pretty good but the process to get there was a chore.
The major problems were:
1. Just before we signed the contract, the owner of Contour Construction had verbally promised that steps would be taken to protect our home during demolition/construction; specifically plastic put up to minimize dust migrating to other rooms and existing hardwood floors would be protected from damage.  Neither of those were done.  Consequently, our entire house was full of dust and the existing hardwood floors were severly damaged. As of today there has been no contact from the owner to resolve the issue of the damaged floors.  He just left them as is.  
 2. Another unfulfilled promise was that someone would be on the site to supervise the individual workers.  That did not happen either.  The owner was good about letting us know when someone was coming to the house but they would arrive alone and unsupervised. Many times the work was done well. However, there were instances where the work had to be redone. This could have been avoided if there was someone there to oversee the quality of the work.  Plus, since the owner was rarely on-site during the renovation he had to rely upon the word of his worker(s) who, on a couple of  occasions had deliberately misinformed him avoid admitting mistakes! 
3. The contracted time period was listed as 3-4 weeks, starting July 1.  The last worker left the second week of September;  that's 10 weeks!  Much of that was the result of poor planning and work having to be redone.
In summary the owner of this company probably considered me overly demanding but I wasn't about to ignore shodding workmanship just to avoid "making waves". My philosphy was what would a potential buyer see when s/he looked at the bathroom.  With oversight the work would have been done right the first time and this project could have been completed within the contracted time frame.
Our theory is that Contour Construction had taken on more work that they could handle at the time and that our project was low on their priortiy list.  Again, I believe that  the problems we encountered could have been avoided by first, the owner fulfilling the promises he made and second the work had been supervised by someone who had a committment to quality.
These were our experiences with Contour Construction.  Perhaps someone else would have better luck with them. My suggestion would be get every detail no matter how trivial in writing with no verbal promises as well as being assertive and stopping work immediately if a provision of the contract was not being followed especially workers that are not being supervised. 


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At Go Copper Inc, it is our mission to provide the highest quality of service in all aspects of our business, to be extremely thorough in services that we provide to be very receptive to any client issues, questions or concerns and handle them promptly and professionally. We will take on necessary steps to ensure that our clients and tenants are completely satisfied with all of our contractual and assumed responsibilities. Above all else we will fulfill these responsibilities while maintaining the highest ethical standards in both of our work and our character.\n\n