Founded 1990 • With Angi since June 2010
Service Provider ResponseWe are very sorry to hear that you didn't get a call back but based off of the information that you have stated, we believe that you might have either the wrong franchise office or company. We log every customer that calls in and make it our policy to return each voicemail and inquiry each day. There are moving companies that try to impersonate our company name and encourage you to confirm the company name and contact information when obtaining an estimate as well as verify that they are a licensed, bonded and insured moving company. We welcome you to give us a call at 704-525-0555 so that we can help you obtain an estimate.
Service Provider ResponseGood morning [Member Name Removed], thank you very much for taking the time to let us know how we did. After reviewing your move, it appears as if there was originally some miscommunication as to whether the move was being held or officially booked and we sincerely apologize for that. The fact that dollies and blankets weren't used is by far unacceptable, has been addressed and we assure is not a part of our standard moving procedures. Tipping is only by customer's choice and is not expected from our customers. This also has been addressed with your crew. As for the damages that occurred, we hope that you continue to work with our Quality Assurance department to ensure that everything is repaired.
Service Provider ResponseHi [removed member name], we are so sorry to hear your move did not go well. With our 96% referral rate, we want to assure you this is not the norm. We are constantly improving our processes and will use your feedback to further improve upon our standard training practices. Again, we apologize that we could not meet your expectations last year.
Service Provider ResponseGood morning, we are so sorry to hear that items went missing during your move. We take situations like this very seriously and our records indicate that our quality control manager has been in contact with you since first learning of your claim. Thank you.
Service Provider Response[member name removed], I am sorry to hear that your move did not meet your expectations. We take matters like this seriously and are constantly looking for ways to improve our systems. According to our records, you received a pre-move letter as well as a confirmation call that goes over the move date and estimated time of arrival among other details. In addition to visiting your home to take a look at the damaged piece, our quality assurance manager spoke to you twice asking for specific information in relation to the piece of furniture and unfortunately never received it. If you could send the information requested to our quality assurance manager, we would be happy to proceed with your claim. Again, we sincerely apologize for the communication mishap and we hope we can make this right.
Service Provider ResponseWe apologize that your move did not meet your expectations. Unfortunately, due to the federal and state regulations in place, we cannot process any claims. Two Men And A Truck is continually striving to improve our process and communication channels and we have taken measures to improve our system to prevent any unsatisfactory experiences in the future.
TWO MEN AND A TRUCK® is currently rated 3.9 overall out of 5.
TWO MEN AND A TRUCK® is open:
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 3:00 PM
TWO MEN AND A TRUCK® accepts the following forms of payment: Visa, MasterCard, American Express, Discover
Yes, TWO MEN AND A TRUCK® offers free project estimates.
Yes, TWO MEN AND A TRUCK® offers eco-friendly accreditations.
TWO MEN AND A TRUCK® offers the following services: Local, intrastate, and interstate home and business moves, packing and unpacking, on-site storage, moving boxes and packing supplies available.
Too much Junk In Your Trunk? We can help! Junk In Your Trunk Junk Removal Services assists Businesses and Residents in the Greater Charlotte area by hauling away and disposing of unwanted or damaged items. We offer prompt, friendly service at competitive rates. Give us a call today for a free estimate.
Veteran Movers is a full service transportation company. Veteran Owned and Operated we provide a plethora of services ranging from local moves, long distance moves, deliveries and we specialize in large item moves Pianos/Safes and Pool Table moves locally and long distance.
Citywide Moving Systems Inc., is Family Owned & Operated. No of employees-42. Local moves are charged at an hourly rate. Intrastate and interstate moves are charged by the weight of your shipment. Licenses - NCUC 2235, US DOT 859309 & ICC MC 378914. Additional phones - (704)541-8451, (704)799-8993. Ask for Angie's List.