TWO MEN AND A TRUCK®

Initial contact went well. Seemed friendly and ready to do business. We had a date set for moving, and also placed an order for boxes so we could pack our belongings. The first box delivery date came and went. They were no-shows. We understand that sometimes, mistakes happen, so we called and arranged a second delivery date. They were no-shows again. No call, no apology. Once again, they just never came. We left several messages, but our calls were never returned. We decided this did not bode well, so we've opted to hire different movers. It took several phone calls to actually reach someone to cancel the moving date, and when we did, their response was, "that's awesome. Have a nice day!"

I don't often post reviews, but I had such a TERRIBLE experience, I want others to know. The movers never showed up, and only called me after I left a message to find out if they were coming. When trying to reschedule, I was accused of canceling the move. The second time, the movers were late again. They refused to use dollies or blankets to protect my furniture and home, they did not wipe their feet and left countless dirty fingerprints throughout my home. In addition, they basically forced me to tip them. And it doesn't end there. The following day, I noticed a deep chip in my travertine tile and a crack on my brand new thermostat. After three months, numerous emails and phone calls, and being passed between four members of their management team, I have received no apology, and nothing has been repaired. This is one of the WORST customer service experiences I have ever had. Beware!

Fridge door shelf part broken in move, top crown molding broken on china cabinet did during the move but never informed or took responsibility for the damage to things. Will not use again for the amount of money that was charged.

Awesome team! The guys took the stress right out of moving day with their professional moving and packing services, and they did it with a great sense of humor! Though higher than some other options, they are worth every cent!

Horribly. Movers showed up 6 hours late. They finished at 11:45 PM. Broke the marble top of a family heirloom. Trying to settle for $60.00. Won't pay for full price repair.

The initial estimate process went well. I live in South Carolina but because they were booked up I was sent guys from Charlotte , who initially got lost and blamed it on paperwork. Three guys showed up; one guy out of college for the summer, another guy in charge, and one guy they must have picked up on the way because the guy in charge didn't even know his name. They wrapped most everything and appeared to be working efficiently, but half of everything they touched got damaged. Because of the chaos of a move my wife and I didn't notice the majority of the damage till well after the move was over. The refrigerator doesn't even work as well as it did before the move, probably because of the beating it took. The driver also had a hard time backing the large truck they showed up in, but luckily my fence post (telephone post size) took the hit well. I know other people who had a good experience with this service provider so I was disappointed to say the least and would not use this particular office again.

3 men came out. They just lollygagged around in my opinion. I had used them before and they were very good. They finally got my things loaded. It was the end of the day and they started unloading into the garage and the house. I was trying to get my kitchen set up. I finally got to set up my bedroom a week later. I had a big coffee can filled with $5 bills and change - it was a substantial amount. I forgot to hide it. I had it hidden in a box in my bedroom. When I finally unpacked my bedroom, it was gone. Also, my trash can and popcorn popper. I figure they put it in the trash can and took it out in the trash can. They denied it. I filed a police story. When they came, I went to get lunch. They had my husband contact me to get them lunch! They asked 'why did it take you so long?!' I had my car packed down and was trying to juggle everything to get them lunch. I paid for it, $30. They also dented my antique dresser and my other table was chipped. When I called, the lady I spoke to was very defensive. She said she would send the money for the lunch, but gave no apologies. She kept saying 'there wasn't anyway her men would do that.' She never did send the money. I also filed a report to the BBB.

They showed up late on a Saturday and were supposed to move things out of my house, but took their own sweet time. When I mentioned I need my things stored in their facility they absolutely refused. I had an agreement with a woman over the phone that they would, but I had to go to a storage place a mile away and rent three units then provide the contract before they would finish loading my things. They charged me $3200 to move my things around the corner a mile away taking three days with three different crews. They stole beer out of my fridge and were drinking it in my basement. The first or second crew called me at 11p to tell me they had just finished moving my things into the public storage wanting me to pay them $100 cash in a dark parking lot. I know the elevators shut down at 9p. I was very uncomfortable having to meet them so late in the dark. I spoke with the boss who didn?t care and only wanted my money. They broke a couple chairs. This was in June of 2014.

Well the move went well. The guys worked hard. It was $800 more than the estimate but not because the guys didn't work hard. I was very happy with the move. That is until 2 days later when I discovered that some time during the move, a pad of checks went missing from my office file and one of them ended up as a forgery for someone else. Luckily Bank of America made me whole and CMPD are investigating after I filed a theft report. But I definitely feel violated and one dishonest persons actions ruined the move and the reputation of this firm. I don't think I would ever use this company again as I seriously question their ability to background check and supervise their employees.

I received an excellent quote on a "back move" from the Raleigh area, as the company was coming from another move in that area. All quotes were very accurate and sent to me via email, prior to both moves. The movers themselves were neat and professional, and were obviously actual employees of the company. They took great pains to ensure neither my property nor my house was damaged. They did an excellent job in wrapping my easily soiled items (mattress, etc). They were also on time as promised.

Two guys came. They were fast, strong, and careful with our things and walls. They arrived on time and were very responsive. They did the job quickly in only about two hours. They just did a great job.

Moved an armour upstairs and moved boxed items from garage to various rooms throughout our house. They were helping us finish up a move that was been left unfinished by another company.

It was all good. The team they sent out were excellent and we were very pleased.

Everything went perfectly with this move. Three guys arrived on time and were friendly and very helpful. Two got to work immediately while I was taking care of paperwork with the third. They securely wrapped and protected everything we had, including an antique hutch with glass doors. Everything was loaded quickly into the truck and unloaded just as quickly at the new place. The guys put everything in the rooms we wanted it in. Not a single incident of damage to any of the items. I'm very impressed with their work and would definitely recommend again.

The move did not start well to begin with. I saw the moving truck show up on the wrong date. The guys in the truck were good. They called the office and understood there was a communication issue on their side and offered to come back as per the original scheduled date. We got a call on the scheduled date saying the previous move too additional time and they would be late. This happens and is understandable. Another call came and we were told a backup crew was being sent as the originally assigned crew got delayed. The two guys who showed up were both young (normally there will be one experienced person in the crew of two and that helps with the overall move). They did their best but broke one leg on a furniture item. Even this is ok. Happens. The manager came to see the damage and took pictures. After that they are not reachable. Also, lost the leveling base screw on a Lazy Boy three seater recliner. When the manager came home to take pictures, he was certainly very friendly and looked like the broken item would be fixed soon. Not sure what happened after that. My issue is off their radar.

The two man that came out were good. They were patient. They got what we needed done.

February 19, 2014: Total original estimate $79.50 + 718.50 + $2,640 = $3,438.00 The packers were scheduled for Friday 2/21 and delivery scheduled for Sunday 2/23. Packer arrived Friday to begin packing. Curtis came to deliver additional boxes and reassess Billy?s estimate. Curtis did a walk through the house (including closets) and garage. Curtis took pictures and was shown antiques. Additional boxes were delivered and paid for on 2/21. One charge of $105 and a second charge of $226.50 were paid on 2/21 (total $331.50). At the end of 2/21 packing was calculated at $1084.50 based on number and type of boxes packed. Packer left and planned to complete packing on 2/22. At the end of 2/22 the total packing was calculated at $1530.00. A charge of $413 was added for insurance at replacement value with no deductible. February 22, 2014: Total charge quoted $1530 + $2,640 = $4,170.00 Movers arrived Sunday 2/23 to pack boxes in truck and move all items to Atlanta. Personal items were to be delivered to apartment and household items delivered to storage. Movers brought 2 trucks. Contacted Racheal about any additional charge for 2nd truck and was told the delivery would be charged by weight and the original estimate of $2, 640 should remain the same as Billy had estimated the cost (and he was very experienced and accurate). By 2pm Sunday the movers began to slow down. I was informed that the mover could not deliver to Atlanta and return to South Carolina in one day. They were limited in the number of hours they could work in one day. The mover Sean could not stay overnight in Atlanta as he had another job in Charlotte the next day. I agreed that they could take one truck and bring the remaining items to be taken to storage the following day. I was informed that they could not do that as the apartment items were not segregated and were in both trucks. They wanted to change the move day to Monday 2/24. I was not able to delay my arrival to Atlanta. I was to begin a new job on 2/24. Spoke with Racheal about the situation and was told they could deliver the belonging to my apartment and storage Monday. I let Racheal know I was not able to meet with the movers Monday as I had to start a new job and would not be available (in meetings all day). Racheal said that would be OK and I gave instructions to the movers about how to get into the apartment and storage unit. I learned at 4pm Monday that the movers could not deliver my items unless I was there to sign the papers. I met the movers at my apartment and presented with a new bill, for a total of $6,119.90. February 24, 2014: Final invoice $6,119.90 I called Racheal to ask why the bill was 30% higher than the original quote. Two Managers did a walk through the house and gave an estimate. She had also not given me credit for the prepayments charged on my credit card (79.50 +226.50+105). She credited back only $105. Racheal then informed me that there were 70 missing boxes she was charging to me. I was told that if I did not sign the bill all my items would be confiscated by Two Men in a Truck and taken back to Charlotte. I signed the bill under duress. After signing the bill the movers were allowed to remove my personal belonging that were to be delivered to my apartment. The movers were prohibited from delivering the household items meant for storage Monday because of the extended hours. After unpacking the boxes delivered to my apartment Monday evening, I discovered that there were several items missing; including pants, sweaters, boots, jewelry, toiletries. On Tuesday morning at 7:00am I contacted Will Shealy to let him know about the missing items. I asked him to call me and I would meet them at the storage facility before unloading the truck. He said he just woke up and would call when he knew what the plan was for delivery. I asked him to text me in case I was in a meeting, when they were leaving so I could meet them at the storage unit. I did not receive a call or text. I called Will and Rich several times and left a message to call me. At 10:30 Will Shealy took my call. He told me I needed to rent another storage unit. I asked him to stop because I wanted to be there and see what was going on. When I arrived the movers had nearly unloaded everything. They were complaining about the job, they refused to assist in locating the boxes that were to be taken to the apartment. They had haphazardly packed the furniture and items in the 3 units rented. Antiques were buried and one antiques chair was hanging precariously on top of several items. Other items were left in the halls. There was damage to the top corner of the living room couch and one of the antique chairs was damaged. While I was talking with the manager of the storage unit, the movers began piling items into an empty unit. When the manager confronted the movers about using a storage unit without permission, the movers left with items still in the hall. They unprofessionally took off without finishing the job; there were still chairs and boxes left in the hall. The storage units were left open and not secured. When I called the main office I spoke with Eric and told him about the situation. I asked that the movers return to the storage unit to complete the job. Eric told me the mover were already in SC, which could not be true as they only left a few minutes prior to my call. Eric refused to provide any assistance and would not take a follow-up call. Racheal informed me she would not help with situation and refused to resolve the issues. February 25, 2014: Total charged to my credit card $6,320.90 (30% higher than the original bid) One day late in delivering personal belongings to apartment. Missing several boxes; containing clothing, boots, toiletries, jewelry, purses, etc. Two days late in delivering household items. Did not notify me before unloading the truck at the storage so that I could observe as I had requested. Packing in unit haphazard, antiques were not protected, damage to furniture noted. Did not complete the move; left boxes and furniture in the hall. The most unprofessional moving organization I have ever had seen. Did not deliver on promise. Refused to honor insurance claim for damaged and missing items. Horrific experience.

did a great job they wrapped it very well and was on time !

The move went very well. The movers were very professional, did a professional job, and items arrived in good shape.

The two gentlemen who were assigned to move my furnishings were very professional and courteous.

They were punctual, and took good care in wrapping my furniture so that nothing was damaged. They were also very quick.

After calling ahead to let us know when they would arrive, they were here on the dot. They moved a large, heavy wood desk, a huge heavy wood computer desk/credenza that had to be taken apart and moved in two pieces, double bed with headboard and foot board, chest of drawers, night table, mattress/box springs, office chair and an old really heavy TV. They removed drawers from all the pieces of furniture and then reassembled them after they were moved. Chris and Jeff were on time, very professional and careful with our furniture. The price was really good and it only took them about 45 minutes to complete the move. The other places we quoted wanted to charge a 3 hour minimum which would have been about 50% higher than these guys. We were very pleased with the job they completed and would recommend them to others. I would call them in the future if we have anything else that needs to be moved.

They were very good with our stuff. They protected our new home when we moved our stuff in. They were personable and I would recommend them.

This company was a pleasure to work with. I have had previous negative moving experiences. Everyone I had contact with was friendly, polite, and efficient. I highly recommend this company.

Two Men and Truck did an excellent job with the move.