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"Cancelled all services with Blanton as well as this well pitched Wow Service Plan. Was given a good pitch about services provided. However, after scheduling twice for services provided by service plan, only to have them cancelled and told need to reschedule. Today is was need to reschedule because they are anticipating (four days from now) a high volume of emergency calls due to cold weather and freezing temperatures. What cold weather? 52 and 43 at night are not freezing temps; 69 and 67 daytime are not freezing temps. So you reschedule appointments four days in advance with no actual justification or confirmation the day of of what you think might happen? Sounds more like laziness or a reason not to fulfill appointments made almost two weeks prior. Second, why have an online system that allows you to book an appointment and date but when you call to complete the appointment process, tell us that the dates that show on the calendar as “available” don’t actually mean they are available? The lady I spoke to said they are run by two different departments. Sounds like you need to update your systems and booking process that actually shows dates of availability so customers don’t waste time picking a date that isn’t actually available and waste time. Or get rid of calendar option altogether so you cannot select a date that isn’t in “real” time."

"Overall experience was great."

"Great job"

"This company's customer service has gone way down hill. I have been a customer of ARS for decades but based on my last two interactions with them this may not last. Several weeks ago my AC was not working. The first technician found that there was a leak but his leak detector was not working. Another technician came out the next day and determined that the reversing valve was leaking and needed to be replaced. The part needed to be replaced and I was without AC for six days. I called several times to try to find out what was happening and was always told that someone would call me back. I never received a call. When the part arrived I was told that the technician would be there between 12 and 4. When I called after 5 I was told that I was still next on the technicians list. When he arrived after 8 he told me that no one else could handle my repair because he had the part on his truck. On October 7 I had a technician out to do my semi annual maintenance. He found that the outside temperature sensor needed replacement. Once again the part needed to be ordered. It is now October 17 and I have not heard anything from ARS. If I try to call I get the same nonsense about someone calling me back."

"Communication was great. The house is tall and on a hill. We talked to 3 different companies about doing the work. One company chose not to do it because the house is tall and sits on a hill. Of the other two companies, Total Construction had the best estimate and the people were so nice. I'm so glad they came out to do the work. Each day they cleaned up behind themselves and made it easy for my family to live in the home even though the work was being done. Everything looks so nice now. I know some of my neighbors will be using this company now because they loved watching the work & the outcome!! Great Company!!! Highly recommended!!"