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"When I phoned this contractor I very specifically stated that I was calling to get my line shocked at the recommendation of the Water Company here in Butte. I even explained to the lady who answered the phone that I had already torn down drywall and put two heat guns to the pipe entering my home and, when that had not worked, I was calling around to find someone to shock my line. I asked if this company did this and she said yes. I explained that I had left messages with five plumbers and or contractors in town and I intended to use the first one that got back to me that said they could do this specific service I had asked for. Lockmer was the first company that called back—the very next morning—saying they could send someone out. When that service technician showed up at the residence, he said that he could heat the pipe but did not have the machine to shock the line. He stated someone else had that machine. My son who was at the residence to meet the technician explained that the only reason we had called was to have the line shocked and that he had listened to the conversation I had with the woman who had answered Lockmer’s phone the day before and that he felt I had been very specific about what service was requested. The technician called the shop and was informed that whomever had had the machine out had brought it back to the shop and he stated he would go get it. My understanding is that when he got back to the shop someone else had again taken the machine so the technician offered to go rent a machine—charge it to me and add it to the bill—and come back to shock the line. My son rightfully told him that he would seek service with another company. The technician also told my son that we would not be charged. Yesterday I received a bill from Lockmer saying: Description: Journeyman VS-Customer called for frozen pipes. Journeyman went to residence to look at problem then went back to the shop to get the thaw machine and it had already been taken out by another journeyman. When he called Cody back to tell him that he was going to rent a thaw machine, Cody told him he would get someone else because we were not reliable. The weather has been well below zero for days and this was not the only freeze up. We have a one hour minimum charge and we are only billing for 1/2 hour as a customer courtesy.” No mention here that we were told we would have to PAY for the rental—that that charge would be added to the bill… If this is how they do business then I am surprised that they are still in business."

"Purchased a ductless mini split heat pump to serve as the primary main floor heat source in a home we where purchasing that only has electric services, no gas. They came out and measured and looked around, gave us quotes. I wanted a Mitsubishi but the guy talked me into the brand they recommend Carrier saying it would work better. Funny enough now a year later Mitsubishi is what they are pushing on their website. Install went fine, $5,000 later I have it installed. First summer it cannot cool the space to under 75 in the summer running all day, I figure we bought it for heating so cut our losses on the cooling being effective. The first winter, its a mild winter, it cannot heat the house above 68 degrees we have had to use the baseboard heaters and now the next winter install a pellet stove to offset what was a $300-350 heat bill last winter for several months. The mini split was supposed to be efficient and cut our electric bill in the winter but our usage is up from the previous homeowner that actually heated the whole house, we only heat 3 rooms as two bedrooms are empty, we even put the baseboards on a programmable thermostat and have cut back use there. I feel like they over sold the efficiency of the unit and messed up on estimating what size unit we would need for the space to be heated and cooled, it just feels undersized. I reached out to the company several months ago around our 1 year mark and they never got back to me on my issue with it being undersized."