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"We were long-time customers of Knight having been Royal Maintenance Program subscribers for several years with our 14 year old, high efficiency furnace. From time to time they have said we needed repairs, some expensive. We paid the bills thinking the costs were legitimate. At the most recent visit (October 2020) one of their technicians came for a regular maintenance visit and said he had discovered a carbon monoxide leak and had to shut our H/Vac system down for safety reasons. He advised that our furnace was so old (14 years) that tracking down the leak would be very expensive and subsequent repairs would cost nearly as much as a new system. He recommended (several times) that their sales office contact us for a bid on a replacement furnace. I was suspicious and called another respected company in Springfield. After a lengthy inspection they said there was a small, intermittent carbon monoxide detection that seemed to be coming from an exhaust pipe with a comprised seal but they couldn't be certain that the heat exchanger wasn't leaking as well. Since that would require removing and replacing the exchanger they checked with the manufacturer and found that it had a lifetime warranty. This meant we could get a brand new exchanger for the price of the labor to install it. Final result was that it ended up costing us a few hundred dollars instead of many thousands that we would have spent on a new system if we had followed the tech's advice. This experience has made me question every service Knight ever performed for us and in the future we will be doing business elsewhere."

"We used Cox Roofing to replace our roof, gutters and gutter guards. We were very impressed with their customer service and their work! Very professional from start to finish! Justin Bunch was amazing to work with! Very timely with his responses, respectful and informative. Archie and his crew were awesome too! Answered all my questions, showed up on time and did a very professional job. They were great to clean up everything and even used large magnets throughout the yard and drive to make sure nothing was left behind. We couldn’t be happier with our new roof. We highly recommended Cox Roofing!"

"I own a 100-year-old craftsman and had a room requiring a flooring transition on my original wood floors, a closet door frame install, recessed lighting, and a fan installation. T & S went above and beyond. They looked for vintage flooring to match and customized the old-fashioned trim to match perfectly - no easy task b/c this trim and flooring type is no longer made. They smoothed and prepped the wall (plaster/lathe/wallpaper - difficult to work with) for me in areas not related to the lighting installation, knowing I’d be painting soon. Fast, friendly, and professional service. They were prepared with all supplies. They cleaned and organized the work space thoroughly before leaving every day they were there (2-3 days). They were responsive and straightforward throughout the project, gave helpful advice when I asked, and sought out ways to save me money. The transformation was major and i’m very happy with the results."

"This company built my deck and we were very satisfied with the work. A few months down the line the ceiling was leaking. They honored their warranty and came to repair the ceiling. Since then we had them two more times to make repairs. But, the leaks only got worse and now our ceiling is collapsing. We were told that it was the gutters, so we paid $896 to install top of the line gutters. Still, the leaks continue. I emailed the company on November 3rd with pictures, asking them for an estimate on repairs, knowing that the warranty is expired. I contacted another contractor who said that the pitch of the roof wasn't adequate enough to run the water down off the roof. So we will be charged at least $4500-$5000 more to make repairs. I am disappointed in Tri-Lakes. We really liked the owner,mouth he hasn't been able to,resolve this issue for us. So here we go again."

"So bad I cant describe. The painters simply power washed the house. Then they may have put epoxy/paint on. No paint scraping was done. The painters painted unevenly, missed places and painted areas they should not have. My stained deck was painted. My yard and bushes were painted. My driveway had paint on it. Areas that should have been taped on the house were not. My foundation of my house was painted. The painters left their trash in my yard. Now I have them coming back for the 3rd time to see if they can undo the damage they did. This is so bad I think it may not be fixable..."

"We want to highly praise Mike, our service man sent to us for our service contract checkup. He was most friendly asking how our unit was doing and then got busy checking it finding a part had to be replaced and changed our filters. Never in the past three years had a service man cleaned the outside unit and Mike did that."

"Very good. Broke down the work in sections so we didn't have too much distraction through the whole house. Cleaning up was awesome"