"Great job mounting and hooking up tvs."

"The first tech could not do the job due to an extreme allergy to my cats. So the 2nd tech from Church Services was dispatched, he arrived the next day. (NOTE: I had expressed urgency because the circuit was on the refrigerator. Physically I could not move the refrigerator in order to plug in a temporary extension cord) The short was located & receptacle replaced.NOW comes the issue: It was my understanding that "Service Call Fee" of $45 was what I was expected to pay and because I have the Total Plan, I would NOT responsible for any additional fees ( "If we can't repair it, we'll replace it" from CHW TV ad). The tech insisted (rather condescendingly) that I pay additional $ for the work performed. He did not give me a receipt. When I asked for one, he said he would send by e-mail, He didn't. I tried to call the 24/7 phone number ...NO ONE ANSWERED."

"I had to have 3 TV's mounted and they were awesome and did exactly what I needed done."

"While they got the job done eventually and their customer services and techs were sweet, the company needs to be MUCH more crystal clear and upfront about a few things before they eagerly take payment. 1. This is not a company for novice clients as they only do work remotely and expect you to have all hardware properly installed before hand. So perhaps they should only sign up for software issues with clients like me who are hardware dummies. I had to struggle on my own for hours buying and trying to figure out where to plug items (again I am basically an old lady technophobe as they say). 2. They also don't make it clear that you are not scheduling an appt in the traditional sense but rather scheduling a position in a phone queue at say a time like 7 pm eastern. So you end up sitting by the phone at 7 pm for 45 minutes waiting for them to call (since apparently you are 10th in the queue). All this is fine, but it should be the first few things you bring up when someone works with you esp for 137 an hour as there are other local companies one can work with if they seek non remote service. In short, your people are great and sweet, but the upfront disclosure is lacking."

"The first one they ordered was the wrong kind so this delayed the installation. The plumbing company they used had to come back after the installation because there was a leak at the wall. Thank goodness it was in the garage. I was not happy that I had to pay an additional $850 for code upgrades which were not covered by my policy."

"He seas right on time and went to work as soon as he got her. Friendly and. Courtest. Worked fast. Moved a huge TV out of the living room to garage with no trouble. Hooked up a smart 65” TV and programmed it I will definitely be using Jim again."

"Mounted my 65” tv to perfection. Extremely happy!"

Here at CrossRoads.Tech we pride ourselves in providing quality service. We will handle all of your IT and AV needs with extreme precision. Feel free to give us a call for an estimate, or with any questions. We look forward to working with you!

"He Did A Great Job With Mounting TV. Very Professional!!"

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