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"It was an excellent experience! My old Kenmore fridge (probably from the 90s) quit cooling/defrosting. After looking to replace it and finding thanks to the pandemic refrigerators are on backorder for months, I called 3 appliance repair companies who didn't call me back. I found Neli and was able to set up an appointment at a time I picked.. An incredibly patient tech (Chris C.) came chat on at the appointed time. I waited about 5 mins as he was wrapping up another call. I walked me through the diagnosis using a virtual support app on my phone. He was able to help me with taking things apart, helped me use our multimeter, and diagnosed the problem. I can do this repair myself. He gave me the exact part numbers and told me what I need to do. All for $35 for an hour on a Sunday. I can't believe how great this was. I thought I had to replace my refrigerator, but for $35 + $111 in parts (I could have gone cheaper but chose OEM) my refrigerator will return to health. Their website lists the tools you will need for a diagnosis/repair, make sure you have them ready. For refrigerators, you need a screwdriver (flat & phillips), a socket set, a multimeter, and theoretically a pair of pliers but I didn't use them. Also make sure your phone is charged (lesson learned)."

"Initially, things went OK. After the work was completed, there were several issues with the install; pickets hung crooked, property was destroyed (workers stepped on and bent newly installed gutters and downspouts), and one gate was repositioned in a different spot without my approval which rendered my neighbors gate inoperable as well as interfered with the external dryer vent on my house. I contacted the owner of the company (Julian) and the issues were tended to, although it took several days. The fence did not fare well through the winter, however. I phoned Julian in March to tell him that the back gate was falling apart and would not stay closed due to the latch being improperly installed. I asked him to take a look at it and get back to me. I patiently waited for him, but after 5 weeks of nothing, I phoned again and left a message indicating that he had exactly 10 days to attend to the matter. In that time frame, more pickets from the fence and gate fell off. Apparently, the workers stapled the pickets on with inappropriately sized fasteners. The owner texted me on the 10th day stating that he would come to fix the fence and gate and gave me a date. At 2pm on that date, no one had shown up. I received a text at 8pm stating that he had been by to fasten all the pickets and would be back on Saturday to fix the gate. It's Saturday and he has not been here. Currently, the gate is completely unusable and utterly unsightly. He reattached the pickets haphazardly and they scrape the driveway. I am shocked at how negligent he has been throughout the whole process and regret the day I hired him. I have pictures of this disgrace. I should also mention that this was not an inexpensive project. But I paid 100% more than what it was worth."

"I like the service. All good"

"A SEAR'S APPLIANCE REPAIRMAN CAME TODAY TO FIX MY ALMOST NEW, HIGH END KENMORE ELITE DISHWASHER. IT WAS THE SECOND TIME THE DISHWASHER'S DIGITAL CONTOL BOARD FAILED. THE DISHWASHER WAS OUT OF WARRANTY BECAUSE THE IT WAS PURCHASED FOR A REMODELING JOB THAT WAS DELAYED. SO THE DISHWASHER WAS BOUGHT, BUT NOT DELIVERED FOR OVER A YEAR. THE DISHWASHER WAS ACTUALLY PUT IN SERVICE SEPTEMBER 2017, THE WARRANTY RAN OUT WHILE IT WAS SITTING IN THE APPLIANCE STORE'S WAREHOUSE WAITING TO BE INSTALLED. THE DIGITAL CONTROL PANEL FAILED IN FEBRUARY 2018. AT THE TIME I WAS TOLD BY THE SEARS REPAIRMAN WHO FIXED THE PROBLEM THAT IT WAS A COMMON PROBLEM WITH THIS MODEL. HE TOLD ME THAT HE COULD FIX IT BY CLEANING THE CONTACTS BUT IT WOULD PROBABLY FAIL AGAIN IN ABOUT 6 MONTHS. SURE ENOUGH, IT FAILED IN JUST OVER 6 MONTHS. I PAID APPROXIMATELY $150 FOR THIS REPAIR. THE SEAR'S. REPAIRMAN WHO CAME TODAY TOLD ME THAT THE PARTS AND LABOR TO REPAIR THE DISHWASHER WOULD BE APPROXIMATELY $450.00 BUT THAT IF I WANTED, SEARS WOULD REPLACE THE DISHWASHER WITH EXACTLY THE SAME MODEL FOR FOR ABOUT $500. HE THEN CALLED SEARS APPLIANCE SALES TO ORDER THE NEW DISHWASHER BUT IT TURNED OUT THAT REPLACING THE DISHWASHER WITH THE SAME MODEL WOULD BE A LOT MORE THAN $500. SO I DECLINED THE PURCHASE AND ASKED THE REPAIRMAN TO PROCEED WITH ORDERING THE PARTS FOR THE REPAIR. HE THEN SAID HE COULD NOT PROCEED WITH THE REPAIR SINCE WHEN I OPTED TO REPLACE THE DISHWASHER, I VOIDED MY RIGHT TO HAVE THE DISHWASHER REPAIRED. HE SAID I WOULD NEED TO SCHEDULE ANOTHER $99 APPOINTMENT TO HAVE THE DISHWASHER REPAIRED. THEN HE LITERALLY RAN OUT THE FRONT DOOR. I PAID $99 AND GOT NOTHING EXCEPT INCORRECT, BAD INFORMATION. WHEN I TRIED TO GET THE $99 FEE I HAD PAID REFUNDED, I WAS TOLD IT WAS NON-REFUNDABLE. I NOW I FIND OUT THE "PART THAT OFTEN FAILS" IS A SPECIAL ORDER PIECE THAT COSTS $200+ WITH SHIPPING AND IT MAY TAKE WEEKS TO GET. KENMORE BUYERS VERY BEWARE."