
Serving Cold Spring, MN and surrounding areas
In business since 1951
Free estimates
Credit card accepted
"All the workers that came to our house were efficient, helpful and reasonably on time. But the company office appeared to be poorly organized to respond if something out of the ordinary occurred. The inspecting and cleaning of chimneys was done quickly and cleanly. The installation of the wood burning insert was scheduled in 2 steps. First the unit would be installed, then a week later another person would perform first start-up and explain how to use and maintain it. When the installers arrived they discovered the box had been opened and several parts were missing. They called store right away and left a message. They did as much as they could without getting a call back from the store, so they left the job incomplete. A day passed and we heard nothing from the store. I called the salesman I had worked with and left a message. No call back. My wife called and by interrogating the receptionist learned they were working on the problem, were trying to order the missing parts. I called again and caught the salesman at his desk. He claimed to not know the current state of the problem. "It's in the hands of the parts department." Unhappy, my wife tried again demanding contact with someone superior to the salesman. She was given the number for Ken and I called him. Now I learned they were going to take parts from a demo unit and install them on the start up date to meet the schedule commitment. On the start up date the installer called to tell us he was delayed 2 hours at another site. While waiting for him the city inspector showed up when the store had scheduled his visit. We explained the installation had not been completed, he glanced at it quickly, and left saying something about rescheduling. When the installer arrived he finished the installation and did a good job of teaching us about the unit. He called the store and left a message about the city inspector. The store did not call us back. I placed calls to both the store inspection department and the city inspector. Neither of them returned my call so we can only assume that an understanding was reached between the store and the city and we are legal.
The unit appears to be well designed and performing as intended.
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