Cardinal Exteriors and Home Services LLC

The roof leaked and they did'n't stand behind their guarantee for their warranty. I will not recommend this company to anyone. Especially when you give me a 5 year warranty and it's no good

Good

Roofer with materials had a problem on way to job, which delayed the work. The metalwork was all horrible. It has all rusted and is dented. The roof overhang is not sufficient and some of the roof singles are buckled. So the quality of the roofing is better, but definitely not great. The warranty of 1 year or two years expired before many of these problems became apparent.

Excellent

Craig from Cardinal is very professional and organized.  He has a great knowledge of insurance companies, including mine.  He worked with the insurance company to agree on the damages and the whole process was very smooth.  Cardinal did a large number of roofs in my neighborhood.

If I remember correctly they put in one of the gutters incorrectly. They put the downspout in contrary to how we asked them to do it. It took them a very long time and a lot of follow up calls to come and correct it.  

They did a great job.

That went well. They were very professional and they were very nice guys. They did a good job. The price was excellent. I was very pleased with them.

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They did a good job on some areas and screwed up on others. It's not someone I would hire back. They removed the weather stripping on one of the windows and forgot to replace it and one of the windows leaked. The remaining windows they did were fine, it's just the one that they did remove the seal then replaced it and then it leaked and did damage inside of my house.

They did a great job on the windows. They were extremely efficient and even offered to finish the interior window trim. Very nice and easy to work with.

This was an Angies List special.  Two guys came and worked diligently to seal the windows from drafts created by cracks and leaks - house and windows are circa 1978. They were pofessional and friendly.

It went fine.

It went perfectly and much more smoothly than I anticipated.  Jim was an excellent communicator and often initiated the calls but was swiftly responsive when I called him.  His crew was competent, pleasant and able to explain what they were doing any time I asked.  Clean-up was thorough with just a couple roofing nails left behind as proof that they were there.  Plants were covered and were not damaged in the process.  I am a happy homeowner with a good-looking roof that will outlast me!

The provider made themselves available right away. They were courteous to my wife and made the repair quickly.  The pricing was also fair.

They did an all right job. It wasn’t what I expected, but they did what they were supposed to do.

unknown

I originally purchased 2 "coupons" of time from Angie's List totaling 8 hours of
labor. The scheduling of the original appointment in June was done incorrectly
by Cardinal Exteriors. I took the day off from work expecting everything to be
completed in 1 day, and in fact they had only scheduled half of the time. It
took repeated phone calls and emails, as well as repeated re-discovery on the
part of Cardinal Exteriors that I had purchased 8 hours of time, to get the
final time scheduled in October. The workers kept the original supplies
purchased, and needed to bring them back with them for the final visit. They
brought only the sealer and could not locate the stain. I was charged for far
more supplies than were actually purchased, and the supplies were not itemized.
After repeated complaints, this was corrected.
Cardinal Exteriors noted in a letter sent later (after the second visit) that I
should not have been able to purchase 2 coupons – this is the FIRST time this
was mentioned in the entire process. In the second invoice, the validity of the
second coupon was not recognized, and I was charged for the second period of
work at regular rates with some wording about an “1.5 h overage of labor”.
I thank Angie’s List for refunding the second coupon so that the total cost was in line with
what was originally expected.

Great

The experience went very well. They did a good job at that. They found a window that had some rotten places and it needed to be replaced. They did tell me that they would get back to me with an estimate about replacing that window. But I never heard from them again and I haven't call back. They came when they said they would and they were very easy to deal with. They were pleasant and did their job. I think it would have been good for them to get back to me on what they promised, but that wasn't something that I wanted to do right this minute, so that is OK. It was a very good deal. I had them do the work and they did as much as they could in the time that was allotted. For $99 it was a really good bargain. The quality of service was excellent. They were flexible and right on time.

I used an Angie's List Big Deal special offer for this service. They were very good but the ribbing on the screen on one of the doors was not tight enough so the screen came off. I called them about this so they came out and replaced the ribbing with heavier material and I have had no further problems. They were easy to get hold of, were very responsive and did a good job.

Cardinal Exteriors came out and identified my problem with my windows and fixed it up and got me back and ready to go. They came in on time and they were very professional.

I called to make the appointment and Terry scheduled a time with me and said that if the weather wasn't cooperative he would still send the guys by to check out the project and determine what materials would be needed to complete the job. The weather was rainy that day so the guys came and measured and scoped out the project and left after about 15 min. I waited to hear back from Terry but when I didn't after several days, I called to get something scheduled. He advised me that the best fix was going to be to wrap the window in aluminum and I agreed that sounded like a good fix. He said that the additional charge for materials would be $120 and that he was taking a half hour off the 4 hour deal to account for the guys coming out to scope the project. I was fine with being charged for materials as that was part of the deal but I didn't agree with a half hour being subtracted from my time as that was never brought up to begin with but nonetheless we agreed on the terms and he said that he would figure out the schedule and get back to me. When I didn't hear from him after a week, I called again and he again said he would get back to me. He emailed me that afternoon and the job was completed the next day. Randy did an excellent job, was friendly and cleaned up everything nicely before leaving. Overall, I am pleased with the work that was completed and think that my window looks great! The customer service could have been improved a bit but everything came together in the end.

We had a hard time scheduling because of the cold and rainy weather this spring. But we kept communicating and finally got the job done in time for decent weather. We purchased a "deal" for 4 hours of work. That meant 2 people came here to do the work for 2 hours. I doubted that all the windows would get done so chose some as priorities. But they got all the windows done except for a few we didn't want done. The overall experience with these workers was excellent. My only concern is that we asked for some follow up for other possible work and haven't heard from the company yet (it's been about 2 weeks).

The two men who came out where prompt, friendly and did an excellent job.  I was very satisfied.