Get matched with top floor repair pros in White Lake, MI

"TLDR: DO NOT HIRE THIS COMPANY! I'm out $12k and have to pay another company to replace the floors Four Seasons destroyed. When I first met with Rob he came to the house I had just purchased and was very confident as he made his way around my house looking at my floors. He explained the type of wood floors the house had and made sure to give me a timeline for how long the job would take. He concretely stated it would take 3 days to complete the work. His confidence gave me confidence that he would do a great job. After receiving the quote for roughly $12,000, we pulled the trigger and hired Four Seasons. We scheduled the work to be done before we moved into the house with the 3-day window Rob stated would take the crew to complete the job. When the crew showed up, they laughed in my face when I told them we were moving in. They said the job would take a week at minimum to complete. I didn't have an option to bump back my move in date as I was moving from across the state and had to move out of our old house. Rob came through and said they will have to do 1 floor first then the other and we'll have to move our furniture around to accommodate. I was annoyed but, it was getting done so, whatever. Once they got our dining room/den sanded down, it was explained to me that the floors were engineered hardwood and they sanded through to the plywood in a few spots. Oops! Rob said "no big deal. We can come back later and replace those few boards." They also never finished reinstalling the shoe molding through roughly 50% of the house. He claimed he would come back "in a couple of weeks to get it finished up." So, I had him come back to replace the boards in the floor and look at the molding in which he said "no, you can't really do that" and said we should just replace the whole floor in that room for "about $4500 to $5000". Understandably, I was p***** but what could I do? Fast forward 6 months and we're in the middle of summer and humidity. With the increase in humidity the parquet floor in the family room buckled in 2 different directions. This floor has been in the house since 1962 and has never buckled. However, when he refinished the floor he said it was "loose and needed tightening." to which he then tightened and glued the ends so it would stay tight. He claimed to have "fixed" the floor. Now it's so tight that it doesn't allow for expansion and contraction. I messaged Rob about this to which he got an attitude and said that it had nothing to do with his work and it was a moisture problem I needed to solve. I let him know this has never happened in the past and he said they I should just contact a different professional. I've had 3 different floor companies all come out and take one look at the floor, shake their head and then apologize for laughing. Every company has let me know how I got screwed in the deal and they the sanding of the engineered wood should never have happened and the "tightening" of the parquet is what ruined the floor. To say that I'm disappointed is the understatement the year. I spent $12k on "refinished" floors that now just have to be completely replaced because Four Seasons came through and essentially destroyed them."

"Couldn’t have gone better! I am so thankful for the guys showing up on time and getting the job done in a friendly and timely manner! Thank you"

"Was always on time with work and quote. Was flexible with any required changes. Kept me updated with progress on what he was doing and why. Cleaned up nicely. Very response to questions or issues. Overall excellent experience. Will recommend him."

"I had a great experience with this company. My hardwood floors were original and in bad shape.. I didnâ t think they could ever look so good!!!! Super accommodating 10/10 for service."

"Jesse is really easy to work with. He has plenty of options you can chose from when it comes to material. I would recommend him to anyone looking to install floor covering."

"Such a great guy. Mike went above and beyond to complete our project. I would highly recommend."

"The quality of the work is very poor. Sanding of pavers got stuck to pavers. My steps got ruined. Weeds are back in less than a week. The material quoted was 3 times higher than the material used. I would not care about it if the finishing would have been neat. Installing weed barrier and mulching is the most basic that any inexperienced landscaper would do it right. In my yard, that was also not perfect."

"The floors were in very rough shape and portions had been replaced. Alex came out and provided insight into potential issues that may arise. He noticed right away that the floor was as a mix of red and white oak in each room. He made color samples to show that light stains show the color difference between boards and advised a darker stain will help hide them. We ended up going with espresso and couldn't be happier. I cant tell any color difference and they look amazing. He is very knowledgeable and keeps you informed through the whole process. I highly recommend My Home Upgrade."

"The crew from Hardwood headquarters showed up on time every day and worked without taking a break. They treated my home possessions as if it was their own. They did a high quality level of work and craftsmanship. I canâ t say enough good things about this company they are above and beyond five star."

"Fantastic experience! Great communication from start to finish. Best of all, our floors look perfect! Such a great job! Highly recommend! "