
About us
Restoration Tile and Grout is southeast Michigan's foremost authority on all things tile and grout. Working with highly trained and experienced professionals. Restoration Tile and Grout will revitalize your tile and grout to a beautiful like-new condition. Call for a free in-home estimate!
Business highlights
Services we offer
Caulking, Grout & Tile Cleaning, Grout Repair , Grout Sealing, Tile Sealing
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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Filter reviews by service
"We are deeply saddened and embarrassed and want to sincerely apologize for what this customer experienced. This is in no way indicative of the type of quality and service that our company as a whole provides. We strive for excellence and anything short of that is unacceptable. As the customer mentioned, when we learned of the problems we did our utmost to rectify all the issues this customer had. We had two technicians on this project. One of which is still very new and learning. However, there is no excuse for the lead technician on this project and failing to provide quality service. Please note, this technician was reprimanded and is undergoing supplemental training to ensure nothing like this happens again."
"While it is regrettable that this customer had a poor experience and is entitled to share, there are a few inaccurate details that we wish to address. Firstly, in the area our technicians worked on (kitchen) the appliances, counters, and counter tops were wrapped and protected from dust. They also sealed one of the door frames to prevent dust from escaping. After discussion, the customer told the lead technician not to bother putting up protection on the other frame as she was not worried about it. Secondly, during the initial estimate the customer had three tiles missing that she wanted replaced. When the technicians arrived and upon closer inspection, they discovered multiple tiles with scratches, gouges, chips, and wear marks. When brought to the customer's attention it was decided a total of 10 tiles were to be replaced, the rest deemed minor and not worth replacement. Being 50 year old tile, these things are common. Upon reviewing our before and after photos of the work, we are confidant these marks were not caused by us. RestorationTile and Grout maintains only the highest standards and do our utmost to leave a customer's house better than when we arrived."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.