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"The team did a great/wonderful job installing my new water heater!"

"The plumber appears to have done a good job on the installation.  The problem with the service has to do with the price quote.  I called three different plumbing services for price quotes on this job.  They all quoted the same brand of pump and all added a contingency that would depend on the length of copper piping needed to connect the pump.  I wrote down the name of the business, their phone number and their price quote when I called them.  Integrity Plumbing had the middle price quote but very near the lowest price.  They were also able to come the soonest so I called them and requested the service.  I guess my mistake was not verifying the price quote when I called the second time but I have never had this kind of problem with a supposedly reputable service provider before (especially one on Angie's list).  He came to install the pump and provided prompt, efficient, courteous service.  Then he said the charge was $100 more than the quote.  The quote was $475 and he charged $575.  When he told me this, I checked the paper I had written my price quote notes on to see if there could be a mix-up.  The companies and their phone number were all separate, along with their individual quotes.   When I request a quote on the phone, I repeat the price and write it down at the same time.   I own several rental houses and have called contractors for quotes many hundreds of times. In previous years I had requested quotes in writing after I had gotten them over the phone and never encountered a situation where the contractor changed the price.  I never imagined a contractor on Angie's List would do something like that.  Now, the counter-point to this situation  is that I misunderstood the price.  I don't think that happened for a couple reasons.  First, Integrity Plumbing was the second quote I received and it was $75 lower than the previous quote I had just gotten.  It was not just a random price in my mind; I was comparing it to another quote.  Second, I wrote the price down.  I suppose it's possible to say one number and write a different one at the same time but it's highly unlikely.  So the bottom line is this.  Integrity Plumbing performed good work but I think they changed the price of the service from the original quote.  Oh, when I mentioned this to the plumber while he was he at my house, he denied any possibility of him providing a different, lower quote on the phone.  I have no way of proving what his original quote was but I will never use Integrity Plumbing again.  And I think they should change their name.
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"Joe from JMS Drain Services was my service technician who arrived well within the window scheduled service time. Joe came in, inspected the sink to determine how to resolve my issue, took out the tool (snake apparatus) to clear the sink, and departed my premises within 15 minutes. I was pleased he resolved my clogged sink so quickly so I could rest after a night's work. Thank you again, Joe."

"Well, the first time the replacement was ordered it was the wrong one, which of course, delayed the installation a week. When it was finally installed I had to pay an additional $850 for code upgrades. This I was not informed of by Home Shield. Then we noticed that there was water on the garage floor and found that the pipe coming in from the wall was leaking at the wall so had to call the plumbing company back out to fix it. They first tried to say it was not their fault but since there wasn't a leak before they installed they did fix it. I have used Home Shield a few times before and never had a problem. Some of the companies they use are not the best so you have to research them before you commit. I have found HS service to be good if you do your homework. At the end of the day I was without hot water for almost 3 weeks but it was do to the plumbing company they sent out."

"Went well tiles are installed and they look good."

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