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Here's what went right :

• -  The wallpaper removal job went smoothly, and the workmen vacuumed and cleaned afterwards.

• -  One of the workmen carried away 2 bags of debris from the wallpaper job, after I mentioned that I had no easy way to dispose of them personally. This was much appreciated.

• Here's what went wrong :

• -  This provider twice cancelled scheduled appointments ? in both cases minutes before arrival time.

• • -  Rescheduling the first appointment was difficult, as the provider did not respond to my emails or phone calls. I eventually had to ask the Angie team to facilitate rescheduling.

  • -  Despite my repeated requests for changes to be communicated to me by phone (I do not have a smart phone which captures email, and it is not possible for me to constantly check personal email for possible messages because of work commitments), the owner refused to comply. The reason he gave is that Angie urges its providers to use email in order to preserve copies of communications -- which is understandable. However, given client preferences, it is always possible to call, then follow up with an email for the record. This awkward method of communication made the cancellations and rescheduling even more personally inconvenient.

  • -  Prior to painting, I covered some of the furniture with sheets, and left drop cloths to cover the rest after the pieces had been moved away from the walls; however, the cloths were not used and the top of a hutch now contains drops of white paint from when the ceiling was painted.

  • -  The painting job was sub-standard. There were 2 patches on the wall which were not fully covered and in which the underlying wall showed through. In addition, the painter did not remove a wall vent before painting, instead painting around and slightly over the edges of the vent. This resulted in small patches of paint peeling off when I removed the vent to clean it a week and a half after the job was completed. I had to repair all of these defects personally.

  • -  The owner indicated he would call me after the final work was completed to ensure everything was satisfactory. I did not hear from him.

  
  
  

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"Let's paint was very professional and thorough they did a fantastic job definitely we will use them again people will come after what am I guess we'll be around"

"He has integrity, and he can be trusted in anybody*s home."

"Joe and his crew are friendly, proficient, and extremely efficient. Work was done on schedule; very satisfied with the work performed. Am hiring again for a Spring project."

"CertaPro did an excellent painting job . Very professional, dependable and great communication. Quick and on time. Explaining the process very well"

"Really well done . and the work was to our liking"

"Great! They were by far the best not only in price, but in quality."

"They were good. They were pretty fast and came on time. My overall experience with them has been good."

Topps Painting and Decorating is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers' interests and make their concerns the basis of our business. Gerald has over 50 years of experience within the industry! \n

"Responded right away and got the job done quickly, and at a reasonable price. I was not there personally, but the person who was also reported they were friendly and professional. My only hesitation in writing this review is I don't want them to get too much work because I want to use them again in the future!"